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In Luxury Design, ‘Invisible’ Technology Supports the High-End Shopping Experience

Retail TouchPoints

What does this look like in terms of design, and how does this differ from the traditional department store? Retail store design is a multi-year investment in capital, and therefore it is easier to adapt to unprecedented changes through brand communication and customer service models.

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Inside Natori’s Transformation from High-End Wholesaler to Omnichannel Brand

Retail TouchPoints

Loyalty to those stores used to be 100% — a top customer would go to Neiman Marcus for everything and not go anywhere else. But come 2006, 2007 we really started to see that loyalty go away, and the bigger piece of it was [that] fewer people were going into department stores overall.

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The Digital Last Mile: How Behavior Personalization And Globalization Are Key To Survival In The Post-COVID Era Of E-commerce

Retail TouchPoints

According to McKinsey “What consumers value is truly shifting, and so is their channel choice. I do think that] mall traffic and department-store visits will be challenged going forward.”. Technology companies must expand to encompass global capabilities financially, culturally and in communications. .

eCommerce 161
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Five Off-The-Radar Retail Predictions For The Last Half Of 2019

RTP blog

The path to purchase has become a complex fusion of multiple channels and devices, and many stores are struggling to keep up. retailers had announced the closure of a record number of stores, with Toys ‘R’ Us announcing 881 closures, Walgreens closing 600 outlets and Sears revealing plans to close 284 stores, according to Statista.com.

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A Slightly Better Version of Mediocre

Steve Dennis

Macy’s, the leading US department store chain, is illustrative of this approach. Under CEO Terry Lundgren, Macy’s embarked on a number of major multi-year initiatives to become more customer relevant. Slowing the rate of descent is, in some sense, progress, but without a major change in direction, eventually we still crash.

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The New Era Of Retail Hybridization Creates Unparalleled Opportunities

Steve Dennis

More recently, ebullient stories portend the resurrection of the mall and suggest that department stores are back (narrator’s voice: “Let’s not confuse better with good ”). They are unbundling and re-bundling functions to focus on driving share growth regardless of the channel that gets sales credit. The hybrid supply chain.

eCommerce 148
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Inside the Overlap Between Omnichannel and Personalized Experiences in Retail

Sailthru

Technology has created a complex customer journey. Brands must have seamless integrations between channels and expedited shipping options. They should also utilize cutting-edge technology that adds to the customer experience, such as augmented reality features in apps. How can a brand master the omnichannel experience?