Avoiding Ecommerce Meltdowns: For Dippin’ Dots Delivering Quality CX is all about Timing (and Dry Ice)
Retail TouchPoints
JANUARY 23, 2023
including carts, vending machines and franchise stores. Crafting an ecommerce experience that doesn’t create customer service catastrophes has been a logistical and design challenge of epic proportions, but the company has pulled it off. Launched in 1988, Dippin’ Dots now has 22,000 points of presence across the U.S.,
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