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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Our research found that 63% of online shoppers favor live chat with a human being for online customer service, and 37% of those using it are likely to place an order. Automated live chat (bot) was also very interesting, seeing 52% usage. Nearly two-thirds (64%) appreciated a straightforward, easy return policy.

Live Chat 224
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How To Exceed Your Customers’ Expectations For The Holiday Season

lateshipment

Shipping, fulfillment, and timely deliveries Thanks to the growth of e-commerce, apart from looking across products and choosing a brand to buy them, today’s customers also have high expectations when it comes to order deliveries. Optimize your order fulfillment process to reduce processing times.

eCommerce 130
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4 Critical Steps for Optimizing Omnichannel Order Fulfillment in 2021

Retalon

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

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Holiday Shopping 2021: How SEOs Can Help Clients Inspire, Deliver and Sustain

Retail TouchPoints

Describe the availability of in-store pickup, curbside pickup, local home delivery and shipping, and list any companies you partner with for local fulfillment so customers know what to expect. The Ace Hardware franchise does a good job of letting shoppers know which items are available at a local store and which must be shipped.

SEO 258
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Shopify Launch Checklist: Quick Steps to Follow

Ecommerce Platforms

You need to ensure you’re delivering an amazing customer experience, from start to finish, manage the order and fulfilment process , and even invest in marketing. You can add a contact form, email address, retail address, and phone number, as well as live chat widgets with Shopify add-ons.

Shopify 104
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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

Chapter 3: Delivering a Seamless Order Fulfillment Process The order fulfillment process is the first step in the post-purchase experience. Here are a few tips for delivering a seamless order fulfillment process: 3.1: Here are a few tips for delivering a seamless order fulfillment process: 3.1:

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32 Ways Your Ecommerce Company Can Boost Engagement and Sales

Kissmetrics

Adhere to the rules of the network and publish the policies of the contest. Help yourself to the quiz offered on the Warby Parker homepage and after answering five quick questions the site suggests frames that fulfill your preferences and offers to send them to you to try-on. Offer live chat. Create a challenge.

eCommerce 225