RetailX Virtual: How 4 Digital-First Retailers Leverage Tech To Enhance Human Connections
Retail TouchPoints
JULY 2, 2020
While Wine.com sells exclusively online, the retailer has built person-to-person connections through a team of wine experts who engage in live chats with site visitors. Before the pandemic, Wine.com had branched into the physical world with live tasting events and winery tours. Wine.com Taps Experts To Ease Selection Process.
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