The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys
Retail TouchPoints
FEBRUARY 9, 2022
The number of touch points and level of consistency shoppers expect across all departments and channels is increasing. Today, 74% of customers said they use multiple channels to start and complete a transaction. It is important that you are able to gather feedback across every channel. You can do this by white labeling.
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