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Making The Case For American Dream As The ‘Ultimate Experience Center’

Retail TouchPoints

But American Dream, which is on its third developer since its first contract was awarded in 2003 , reverses the traditional mall mix, devoting the majority ( 55% ) of its space to entertainment rather than retail. It allows them to extend that experience into their home. ”. Mobile App Will Include Consumer And Employee Safety Elements.

eCommerce 178
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A Metaverse Action Prep Plan for Brands

Retail TouchPoints

billion mobile augmented reality (AR) users by 2024 Players on Roblox, a well-known gaming metaverse, posted nearly 10 billion hours in playing time in Q1 2021, with players averaging 156 minutes per day . Dreller has worked in digital marketing since 2003 with roles across brands, agencies and tech vendors.

Article 291
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How FTD Uses UX Analysis to Weed Out Friction Points in the Shopper Journey

Retail TouchPoints

Some of the company’s tech stack was 20 to 30 years old, and the need to play catch-up has been combined with a desire to create an even better technology infrastructure — one that benefits its customers, the participating network of FTD florists and the company itself. Discovering the ‘Unknown Unknowns’.

POS 241
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NRF’s Big Show: Addressing the knowing-doing gap

Steve Dennis

Every year, for the better part of a decade, we have heard speakers talk about how the the channels are blurring, how we are moving to a mobile-first customer journey, how important it is to root out friction in the customer experience, how data must be leveraged to provide a more personalized experience and on and on.

Vend 98
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How Revolve Uses Personalization to Help Customers Find That One-in-a-Million Dress

Sailthru

Michael Mente, Revolve’s cofounder and co-chief executive officer, has said personalization is driven by “data from analysis of thousands of styles, dozens of attributes per style,” combined with data gleaned from customer interactions. The Algorithm as Curator. Revolve takes advantage of a carefully thought-out recommendation strategy.

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Camping with an eCommerce Venture Capitalist

eCommerceFuel

So my team ran zappos.com, VIP, 6PM, the mobile apps we developed and architected, pretty much all the properties in the Zappos family. Andrew : Did you do that just because you guys couldn’t control the whole customer experience. So Zappos did that…yes, because they couldn’t control the customer experience.

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Camping with an eCommerce Venture Capitalist

eCommerceFuel

So my team ran Zappos.com, VIP, 6PM, the mobile apps we developed and architected, pretty much all the properties in the Zappos family. Andrew : Did you do that just because you guys couldn’t control the whole customer experience. So Zappos did that…yes, because they couldn’t control the customer experience.