Optimizely

AUGUST 14, 2018

But few brands are lucky to attain the ranks of true customer loyalty. For ecommerce brands today, the sad truth is most consumers go wherever the trends go. Sure, many of us— 77 percent, in fact —participate in some kind of customer loyalty program. Talk about setting a high bar! . Maslow’s Hierarchy of Needs.

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

SellBrite

AUGUST 8, 2018

We’ll explore how strategies like social media engagement and the resolution of a clear customer problem help boost sales and customer loyalty. Founded in 2011, Ipsy is the brainchild of YouTube beauty vlogger Michelle Phan, Marcelo Camberos, and Jennifer Jaconetti Goldfarb. Let’s dig in!

eCommerce 105

eCommerce Social Media Clothing Customer Loyalty 105

ChannelAdvisor

JULY 3, 2017

In her lively chat with Adam Joseph, director of client success at ChannelAdvisor, Portas explored many topics affecting brands and retailers, including the digital revolution and changing consumer behaviors. The Portas Review, published in 2011, stood out in the retail world for many reasons. Customer Loyalty.

Department Stores 45

Department Stores Social Media Live Chat Online Retail 45

BigCommerce

FEBRUARY 13, 2018

Business-to-Consumer (B2C). B2C ecommerce ecompasses transcations made between a business and a consumer. When you buy shoes from an online shoe retailer, it is a business-to-consumer transaction. This type of ecommerce is not consumer-facing and happens only between business entities. Consumer-to-Consumer (C2C).

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Retail TouchPoints

JANUARY 21, 2021

Creature Comforts: Serving Consumers’ Desire for Life’s Simple Pleasures. Chewy acquired more customers than it did in all of 2019. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We And it needs to be meaningful for that consumer.”.

Beauty and Health 217

Beauty and Health Small Business Retail Operations Channel 217

Kissmetrics

APRIL 10, 2018

This is a huge opportunity to move consumers through the sales funnel and to boost your sales. 47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. Facebook Messenger currently has more than 1.3

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

GetElastic

MAY 14, 2019

Reputation hugely impacts the buying decisions of consumers today. A good reputation not only increases the value of a company, but also attracts customers and provides motivation for employees. Linking back to those review sites is also recommended. How does brand reputation management help businesses? Here’s a case in point.

Management 140

Management eCommerce Social Media Payment Services 140