2012 Customer Experience Omnichannel Shipping Costs 
Retail TouchPoints
AUGUST 1, 2023
A critical area of focus is transforming their business into more profitable omnichannel platforms. Since 2012, the median EBITDA for publicly traded retailers was 9.8%, according to Deloitte. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits.
Retail TouchPoints
JUNE 7, 2023
That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetElastic
SEPTEMBER 16, 2021
Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.
GetElastic
SEPTEMBER 16, 2021
Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.
Retail TouchPoints
JUNE 4, 2020
By looking ahead and trying to prepare for a new normal while dealing with the realities brought on by COVID-19, retailers that embrace an agile approach, focus on the customer experience and make digital a strategic imperative are going to see the benefits and ultimately, end up on top.
Retail TouchPoints
APRIL 1, 2024
Joe Megibow: The theme that’s driven me across all these companies is they’ve all genuinely been laser-focused on the customer experience. That’s my passion — how do we do the right thing for the customer in new and innovative ways? We were one of the first six or seven companies to do buy online, ship from store.
GetElastic
APRIL 18, 2019
Is it available, if it is backordered, how soon will the customers have it, can it be shipped to store, can the store fulfill in-house? And if businesses don’t know the answer to these questions their customers go to a competitor who does. Worse, portraying accurate inventory has its own set of customer frustrations.
Expert insights. Personalized for you.
246 
Let's personalize your content