AI-Powered Chatbots: How the Pandemic Fueled Innovation
Retail TouchPoints
OCTOBER 29, 2021
There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce ecosystem. Even in 2019, 90% of all retail purchases took place in physical stores. trillion at the end of 2019. This helped the ecommerce industry balloon to $3.3
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