Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 228

Shipping Costs Improvements Live Chat Retail 228

ESW

SEPTEMBER 1, 2023

Unfortunately, electronics rates are not exempt from the increasing return rates — and the return blitz of the 2023 holiday season is just around the corner. Then we will share how holiday shopping returns impact consumer electronics brands and offer proven solutions to minimise post-holiday returns in 2023.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Omnisend

OCTOBER 4, 2023

But doing it right addresses customer concerns and maintains their trust and goodwill. Follow these best practices to turn order cancellations into positive customer experiences: 1. Set realistic expectations to prevent frustration and anxiety among customers. Use clear and concise subject lines. Use a courteous tone.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

MagentoBrain

MAY 25, 2023

Chatbot builder software has become increasingly popular in recent years as businesses seek to automate customer interactions and improve customer experience. In 2023, there are several chatbot builder software options available, each with its own unique features and capabilities. Image via Acquire.io Acquire.io

Multi-channel 72

Multi-channel Payment Services eCommerce Social Media 72

Omnisend

OCTOBER 4, 2023

But doing it right addresses customer concerns and maintains their trust and goodwill. Follow these best practices to turn order cancellations into positive customer experiences: 1. Set realistic expectations to prevent frustration and anxiety among customers. Use clear and concise subject lines. Use a courteous tone.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. This streamlines marketing efforts and enhances customer experiences. The post Best 20 Email Marketing Software for eCommerce in 2023 appeared first on | Algopix.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty.

eCommerce 68

eCommerce Shopping Carts Customer Loyalty Recommendation 68