365 Retail

DECEMBER 12, 2022

Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into 2023. Patience for nothing less than the full 360 customer experience will be tested as shoppers are more conscious of how and where they spend their money.

Customer Loyalty 59

Customer Loyalty Consumer Customer Multi-channel 59

Retail TouchPoints

APRIL 14, 2023

The deal marks the first joint acquisition made by WHP Global and Express since finalizing their strategic partnership earlier in 2023. Express plans to leverage its own strengths in the men’s fashion space to boost Bonobos’ presence in underpenetrated categories as well as drive greater brand awareness and customer acquisition.

Omnichannel 245

Omnichannel Customer Loyalty Operations Definition 245

ESW

APRIL 3, 2023

ShopTalk 2023 is in the books. Brands have to have products and marketing that speak to the target customer and align with the customer’s emotions and values. To bring it all together and create a truly excellent customer experience, brands and retailers need to have the right technology in place.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Retail TouchPoints

NOVEMBER 8, 2023

is the true omnichannel experience — a combination of online and in-store — where we have leading brands and market share, strong store density and online presence, and a deep heritage of customer loyalty and relationships. No financial details of the transaction were disclosed.

Food and Beverages 278

Food and Beverages Omnichannel Customer Loyalty Customer 278

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 237

Shipping Costs Improvements Live Chat Retail 237

365 Retail

MAY 5, 2023

In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchase experience in 2023.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

ESW

DECEMBER 1, 2023

Merriam-Webster has announced that “authentic” is its 2023 word of the year , and perhaps with good reason. By being true to themselves, brands differentiate themselves from their competitors and attract a loyal customer base. Customer Loyalty When brands are authentic, they create an emotional connection with their customers.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Omnisend

OCTOBER 4, 2023

But doing it right addresses customer concerns and maintains their trust and goodwill. Follow these best practices to turn order cancellations into positive customer experiences: 1. Doing so can turn a canceled order into a positive customer experience. Use clear and concise subject lines.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Dynamic Action

JUNE 27, 2023

How is The Customer Experience Evolving in 2023? Customer Loyalty is More Important than Ever As inflation and rising living costs continue to increase, customer loyalties are being tested as purchases become more considered and restricted to essentials. McKinsey & Co. Interested in learning more?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Retail TouchPoints

SEPTEMBER 16, 2022

to fortify its brick-and-mortar traffic was implemented following initiatives such as the August 2022 announcement that the retailer would roll out 200 fast electric vehicle (EV) chargers at locations across the country by the end of 2023. billion ) to open new locations and renovate existing stores by the end of 2023. .

Home Furnishings 244

Home Furnishings Workshop Customer Loyalty Events 244

Forrester eCommerce

SEPTEMBER 19, 2023

US financial services brands are struggling to earn high levels of customer trust. Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022.

Financial Services 424

Financial Services Banking Improvements Management 424

MagentoBrain

MAY 25, 2023

Chatbot builder software has become increasingly popular in recent years as businesses seek to automate customer interactions and improve customer experience. In 2023, there are several chatbot builder software options available, each with its own unique features and capabilities. Image via Acquire.io Acquire.io

Multi-channel 72

Multi-channel Payment Services eCommerce Social Media 72

Forrester eCommerce

FEBRUARY 7, 2024

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumer 251

Consumer Customer Loyalty Customer Experience B2C 251

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. But leadership teams still need to keep an eye on strategies for long-term, profitable growth. You can also incorporate automation within PLM.

Supplies 242

Supplies Arts Customer Loyalty Fulfillment 242

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 275

Technology Retail Customer Experience Presentation 275

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Operational aspects of returns are just as crucial.

Retail 274

Retail Shipping Costs Improvements Customer Experience 274

Retail TouchPoints

SEPTEMBER 14, 2023

Walmart added its second in-store fulfillment center in May 2023 at a store in its home town of Bentonville, Ark. This result implies that retailers have some leeway to experiment with instituting shipping fees to cover their fast fulfillment costs. That has been [Amazon’s] mantra all the time: ‘Get it to the customer faster.’

Shipping Costs 267

Shipping Costs Fulfillment Shipping Customer Loyalty 267

Retail TouchPoints

JUNE 8, 2023

The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago. Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty.

Technology 264

Technology Customer Loyalty Omnichannel Consumer 264

Omnisend

OCTOBER 4, 2023

But doing it right addresses customer concerns and maintains their trust and goodwill. Follow these best practices to turn order cancellations into positive customer experiences: 1. Doing so can turn a canceled order into a positive customer experience. Use clear and concise subject lines.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Retail TouchPoints

FEBRUARY 29, 2024

In Rodney McMullen’s opening remarks at Groceryshop 2023, the Kroger CEO said the retailer would be increasing the number of local products in stores by 10%, around 30 new local products per store. The insights deliver a tailored, customized and highly impactful shelf display plan for each individual store in a retailer’s network.

Consumer Goods 273

Consumer Goods Consumer Customer Loyalty Supplies 273

Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. Retailers can use generative AI to elevate the online shopping experience and drive more sales and foster customer loyalty, ensuring 2023 is another big year in ecommerce.

Toys 242

Toys B2C Social Media Accessories 242

Smile.io

FEBRUARY 2, 2024

has the world’s largest loyalty dataset, with 100,000 merchants.    For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022.  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Ecommerce Platforms

DECEMBER 12, 2022

There’s also a range of APIs, developer tools, and webhooks to help you customize your subscription service even further. Bold Subscriptions has an easy-to-use dashboard for beginners, and a range of solutions to help you enhance customer experiences. Shopify Pros and Cons. Basic Shopify vs Shopify vs Advanced Shopify.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Retail TouchPoints

MARCH 31, 2023

Reputational Damage What often takes them over the top and forces them to look at it anew is that they know the traditional customer journey, from their app to the bank’s app and back again, is fraught with complexity and poor customer experience. Many customers bail at this point. It’s reckoned that nearly 4.5

Financial Services 264

Financial Services Payment Services Payments Small Business Retail 264

365 Retail

JUNE 6, 2023

ZigZag Global , a leading retail returns technology company and winner of the Customer Experience award at Deliver 2022 , will be unveiling its latest technology at this year’s event. Paid returns represented 35% of all ZigZag returns made in January 2023 compared to 26% the year before, and will continue to grow.

Gifts 52

Gifts Customer Experience Technology Customer Loyalty 52

Retail TouchPoints

JANUARY 11, 2023

He will share his lessons in entrepreneurship, brand strategy and community building during the Retail Innovation Conference & Expo taking place June 13-15, 2023 at McCormick Place in Chicago. Want to learn more lessons in loyalty from the Johnny Cupcakes brand? Lesson 1: Embrace all the senses to bring your brand to life.

Retail 256

Retail Social Media Customer Loyalty Travel 256

Retail TouchPoints

JUNE 15, 2023

One of the big takeaways from his keynote at the 2023 Retail Innovation Conference & Expo in Chicago was about the importance of thinking outside the box as a way to stand out from the crowd: “Don’t just check boxes; create new boxes to check.”

B2C 299

B2C Customer Loyalty B2B Customer 299

Smile.io

JANUARY 31, 2023

Your current website isn’t meeting customer expectations If your site isn’t leading to sales via a streamlined customer experience, it’s time for a refresh. Data shows the top priority for businesses in the next five years is customer experience (45.9%

SEO 70

SEO Customer Experience Blog eCommerce 70

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. This streamlines marketing efforts and enhances customer experiences. The post Best 20 Email Marketing Software for eCommerce in 2023 appeared first on | Algopix.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. The post The Best POS System for Grocery Store Selling in 2023 appeared first on Ecommerce Platforms.

POS 104

POS Payment Services lightspeed Shopify 104

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. The post The Best POS System for Grocery Store Selling in 2023 appeared first on Ecommerce Platforms.

POS 104

POS Payment Services lightspeed Shopify 104

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. Rewards at the ready for returning customers In 2024, customer loyalty will continue to be emphasised as a key driver of growth, as acquiring new customers becomes increasingly expensive.

Retail 64

Retail Gifts Shipping Costs Customer Loyalty 64

Retail TouchPoints

JANUARY 2, 2024

The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023. Additionally, less than 40% of Gen X or older respondents are looking to enroll in a credit card connected to a loyalty program.

Consumer 286

Consumer Shipping Costs Customer Retention Information 286

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program. There are many reasons to migrate your loyalty program to a new software. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

ESW

SEPTEMBER 1, 2023

Unfortunately, electronics rates are not exempt from the increasing return rates — and the return blitz of the 2023 holiday season is just around the corner. Then we will share how holiday shopping returns impact consumer electronics brands and offer proven solutions to minimise post-holiday returns in 2023.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146