Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Global ecommerce sales are projected to exceed $7 trillion by 2025. Automation helps ensure a seamless customer experience.

Subscription 207

Subscription B2B Mobile Customer Experience 207

GetElastic

NOVEMBER 24, 2021

Customer experience is key to any online shopping scenario. Shopping behaviors dictate these experiences and if you’re paying attention to your bottom line there are a few rules to follow: 1. Omnichannel Experience: Allow your customers to shop any way they choose. Chat is good for business.

Customer 78

Customer Payment Services Shopping Carts Mobile Payments 78

Sailthru

MAY 16, 2019

As ecommerce growth continues to explode, UBS analysts project that by 2025, 75,000(!) Clearly this means that consumers are collectively over brick-and-mortar shopping, right? However, we also found that people generally prefer shopping in brick-and-mortar stores. DSW also uses its app to better bridge online and in-store.

Technology 68

Technology Improvements Payment Services Home Furnishings 68

Sailthru

FEBRUARY 5, 2020

Despite the business value it drives, Gartner predicts that 80% of marketers will abandon their personalization efforts by 2025. In many cases, poor customer data management will be the catalyst. The vast majority of online shopping carts are abandoned and to understand why, Baymard Institute surveyed more than 2,500 people last year.

Customer Data 97

Customer Data Customer Multi-channel Mobile Payments 97

GetElastic

OCTOBER 18, 2021

Now that life is getting back to some normalcy just having a shopping cart online or mobile app is not going to be enough. Buying behavior has shifted and we the buyer are expecting better, multi-channel experiences. So, this shift is not only changing the experience online it is also changing how we interact in person.

Multi-channel 78

Multi-channel Channel Shipping Costs Mobile 78

Retail TouchPoints

JULY 30, 2021

trillion by year end (forecast) From 2020 through 2025, transaction value will likely grow 16.3% Connect customer acquisition to customer experience workflows. First, get more visitors to their site through customer acquisition tactics. Second, deliver a better customer experience (CX). in the U.S.,

Marketing 278

Marketing eCommerce Payments PPC 278