article thumbnail

How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

article thumbnail

How Retail is Leveraging Unified Digital Experiences

Retail TouchPoints

trillion by 2025. At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization. Ecommerce sales are expected to grow by 50% over the next four years, reaching $7.4

Retail 281
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Translate Foot Traffic Into Digital Sales

Kissmetrics

billion dollars by 2025, and your online business can benefit from this surge. You’ve got customers coming into your store every day. Make sure they know about your website and social media presence by advertising your digital channels around the store. Social media is a major contributor.

eCommerce 295
article thumbnail

10 Key Ecommerce Branding Strategies You Must Know

lateshipment

You can follow the footsteps of major brands and use content marketing to initiate brand awareness and a lot more like: improving engagement on the website Proving your authenticity Increasing customer loyalty Gaining the trust of customers, etc. Get your hands dirty with Social Media. Exchange and Return Policy.

eCommerce 130
article thumbnail

In-store customer experience – a top retail focus for 2021

iVend

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. After a time of massive change, retailers are adapting their strategies for a new retail landscape.

article thumbnail

Essential Email Marketing Statistics To Strengthen Your Strategy in 2023 (With Infographic)

Ecommerce Platforms

Though email might not be the newest marketing tool available in a world of social media, influencers, and extended reality, it continues to be a fantastic choice for businesses. With email marketing, companies can capture the attention of their target audience, nurture leads into dedicated customers, and boost average order value.

Marketing 196
article thumbnail

Harnessing the huge marketing potential of subscription services

365 Retail

billion by 2025. Brands should support this with both online and offline channels of communication, such as direct mail, door drops, email marketing and social media advertising, which will provide consumers with a more complete multi-channel experience. This could perhaps be due to the rise in customer loyalty. .