lateshipment

DECEMBER 17, 2023

With increased holiday sales comes an inevitable surge in returns and exchanges that could be a challenge post the shopping fiesta of BFCM and Christmas. January is the peak month for package returns, with e-commerce businesses seeing 51% of the returns in a given year. However, the number of returns is generally high through December, January, and early February.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

lateshipment

NOVEMBER 26, 2023

Introduction Holiday shoppers don’t just mean the “ I’m planning to spend (more than I usually do during the other months) for my holiday season needs by capitalizing on seasonal trends, special deals, and promotions ” type. It covers impulse buyers — who make unplanned purchases motivated by emotional triggers such as peer pressure or “FOMO” from the holiday trends, gift givers — who are purchasing products for others, early bird or last-minute shoppers, and shoppers of different demographics

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

NOVEMBER 15, 2023

Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success? Easy. Give your customers what they want. What customers want The increase in e-commerce-based technology, changes in the status quo of online shopping, ever-dynamic trends, etc have all turned customers’ wants into needs. Don’t forget, these interests keep on changing YoY.

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130

lateshipment

NOVEMBER 9, 2023

Do you know what customers search for in the checkout page? It’s the estimated delivery date. Yes 45% of customers abandon their carts because of unsatisfactory delivery options.(hhipbob) It is important to provide your customers with accurate shipping information including estimated delivery date. What is estimated delivery date? 46% of e-commerce customers prefer to know the ETA of their package before they place their order (timesofIndia) An estimated delivery date is the exact date o

eCommerce 130

eCommerce Shipping Gifts Shopping Carts 130

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NOVEMBER 8, 2023

Brand storytelling is a relatively less used term. E-commerce sales have been explosively growing. There’s a reason why people prefer to shop online. Correction, there’s not one reason, there are so many reasons. Starting with convenience, people can shop whenever they want, wherever they want, however they want, in any device they want.

eCommerce 130

eCommerce Social Media Gifts Definition 130

lateshipment

NOVEMBER 8, 2023

Is average order value important? Of course, it’s a key metric that e-commerce brands should focus on during this holiday season. Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? If a customer spends a lot on your website, it means that the customer trusts you, believes in your brand, and enjoys the experience that they’ve been re

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

lateshipment

NOVEMBER 8, 2023

Everything That Is In Control And That Isn't As an e-commerce merchant, you put in a lot of effort to meticulously curate the stage of the customer journey that is under your control to motivate them to click that “BUY” button, make a successful sale, and bring in profits. However, at this critical juncture, the reins of control slip from your grasp.

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

lateshipment

OCTOBER 30, 2023

The Post-purchase CX Mandate Knowing what’s coming and staying ahead of delivery and return-related issues is key to perfecting post-purchase. However, e-commerce post-purchase issues are nothing out of the ordinary, especially during times like the Holiday Season. The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

OCTOBER 27, 2023

Gorgias is a powerful customer service helpdesk software that strives to help e-commerce merchants provide exceptional customer service and turn your customer service into a profit center. LateShipment.com is a post-purchase automation platform specializing in providing solutions for e-commerce businesses like Princess Polly, SlumberPod, 1st Phorm, and many more to enhance their post-purchase customer experience.

Events 130

Events Merchant Services Customer eCommerce 130

lateshipment

OCTOBER 19, 2023

The holiday season should be a time for e-commerce businesses to celebrate after making successful sales but not stress about the possibility of your customers holding you accountable for their packages getting lost and damaged in transit. On-time deliveries are a critical factor when it comes to e-commerce deliveries but in most cases, an apology paired with a replacement or a discount can make up for the delay.

eCommerce 130

eCommerce Shipping Information Customer 130

lateshipment

OCTOBER 18, 2023

Did you know that 7 in 10 customers abandon their cart? (statista). The number one reason for cart abandonment is the additional charges levied during checkout. Streamlining your checkout processes and making sure that your checkout page provides as much information as it can,is a key factor to turning a potential customer into an actual customer. Especially with the holiday rush coming in, you need to optimize every single page.

Payment Services 130

Payment Services Merchant Services Shipping Costs Gifts 130

lateshipment

OCTOBER 16, 2023

Have you come up with creative holiday packaging ideas? Holiday packaging is essential to bring a festive mood to the customers. The sole purpose of a package is to protect the shipment of the product from being damaged while in transit. But, a package can also be used as a marketing tool. Find out how. Why do you need holiday packaging? Great Unboxing experience : There are various social media trends out there, but one trend that’s still existing.

eCommerce 130

eCommerce Gifts Shipping Social Media 130

lateshipment

OCTOBER 16, 2023

As a brand, do you have social media handles? Of course, you do. Every brand has a social media handle which establishes its presence online and communicates with its customers from a social standpoint. Posting regularly on social media also informs the customer about what the brand has been doing. Many customers often search for a brand on social media platforms first, before they go to their official website.

Social Media 130

Social Media Subscription Channel POS 130

lateshipment

OCTOBER 12, 2023

BFCM is just around the corner. We know that as a brand, you must have worked on your SEO months ago and worked on various deals and marketing strategies to lock in the BFCM crowd. Here are a few last-minute tips and tricks that can help you with your whole BFCM strategy. Last minute tips and tricks for BFCM 1. Retarget buyers with Banners and pop-ups in session Banners and pop-ups would be something that brands already do when a customer enters the website.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

lateshipment

SEPTEMBER 7, 2023

The holiday season is fast approaching, and for e-commerce businesses, this means it’s time to prepare for the busiest time of the year. We’re still 2 months away from things getting really hectic but remember, early preparation is key to ensuring a smooth holiday season. Thus, in this blog, we’ll explore why early preparation is necessary and in order to help you get started, provide you with a comprehensive holiday schedule in the form of a marketing calendar and information on s

Shipping Costs 130

Shipping Costs Shipping eCommerce Marketing 130

lateshipment

OCTOBER 12, 2023

Ever thought of ecommerce shipping as a marketing tool? E-commerce brands often focus on various channels during the holiday season like marketing, website design , product variations, emails and social media. We’re here to say that e-commerce shipping is also a great marketing tool that e-commerce brands should consider. E-commerce shipping is the last part of the pre-purchase customer journey before the buy button is clicked.

Shipping Costs 130

Shipping Costs Shipping eCommerce Marketing 130

lateshipment

OCTOBER 11, 2023

The holiday season is just around the corner and we’re starting to see festive cheers everywhere. The streets are going to be decorated with lights and chandeliers. The mall is going to have Christmas trees and the houses would have wreaths in front of them. But have you ever thought of this? A person who’s walking around all these festive cheers would expect those festive cheers to follow them everywhere.

eCommerce 130

eCommerce Social Media Mobile Gifts 130

lateshipment

OCTOBER 11, 2023

Ho Ho Ho! The holiday season is upon us and it’s time for brands to wipe the dust off the box, get in it and think outside of that box to bring in some quality holiday traffic. Holiday marketing could be very different from marketing throughout the year. Brands need to get all in with their tricks and tactics to pull off a successful and profitable holiday season.

eCommerce 244

eCommerce Marketing Gifts Shipping 244

lateshipment

OCTOBER 9, 2023

Ah, the art of gift-giving. Who doesn’t like gifts? Especially when the gift comes from the company that you are working for, or if you are giving gifts to your co-workers, colleagues, or employees, it definitely has a personal touch to it. Corporate Gifts are one way to foster a good relationship with people around you or the people you do your business with.

Gifts 130

Gifts Arts Magazine Definition 130

lateshipment

OCTOBER 9, 2023

Personalization has become a norm rather than just being something that e-commerce brands do to just sway customers. Ecommerce Personalization has become just more than that in this bustling world. 66% of consumers want businesses to understand their specific requirements and expectations. ( Salesforce ). 77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized experience ( Forrester ).

eCommerce 130

eCommerce Gifts Social Media Recommendation 130

lateshipment

OCTOBER 3, 2023

Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that inspire fierce loyalty. If you’re familiar with LateShipment.com’s Delivery Experience Management and Returns Experience Management platforms you might be aware of our commitment to helping leading e-commerce brands like Princess Polly , SlumberPod , 1st Phorm , and much more to craf

Shipping Costs 130

Shipping Costs Customer Experience Shipping eCommerce 130

lateshipment

OCTOBER 2, 2023

Tis’ the season for cheer and joy not only for consumers but also for merchants due to the surge in holiday sales. Tis’ the season where e-commerce brands face a lot of competition and unprecedented challenges. Tis’ the same season when the business becomes very lucrative. Tis’ the reason why you want to concentrate on handling the holiday rush and increasing sales.

eCommerce 130

eCommerce X-cart Shipping Costs Shipping 130

lateshipment

OCTOBER 2, 2023

We now live in a relationship economy rather than a transactional economy. What is relationship marketing? Relationship marketing is the kind of marketing in which you work to retain customers and maintain long-term relationships with them. It is a well-known fact that returning customers spend a lot more than your new customers. This is because the returning customers have already experienced the true essence of your brand through your pre-purchase and post-purchase journey.

Marketing 130

Marketing Customer Retention Channel Social Media 130

lateshipment

OCTOBER 2, 2023

Did you know that, Nearly 84% of e-commerce brands don’t actively optimize or measure their on-site search. (adsearch.com) Site search is a very important feature of an e-commerce store. It helps customers find the products that they are looking for efficiently and quickly. Site search should be a feature that suits all the customers who visit the website.

eCommerce 130

eCommerce Mobile Social Media Recommendation 130

lateshipment

OCTOBER 2, 2023

You can define the mobile conversion rate as the number of visitors who visit the website on their mobile devices and the number of visitors who convert during these sessions. So, it can be calculated with the below formula. A mobile conversion rate is a very important factor since most of the customers now browse products through your mobile. Mobile commerce has risen so much over the years.

Mobile 130

Mobile eCommerce Payment Services Recommendation 130

lateshipment

SEPTEMBER 29, 2023

Holiday orders with your e-commerce business are always special for both your customers and you. For your customers, their purchases are usually gifts for their loved ones (or even for themselves) and for you, it is an opportunity to make more out of it and have a successful time of the year. However, with the holiday season also being the busiest time for shipping, your customers’ orders are prone to face delivery issues in the form of delays, loss, damages, etc.

Shipping Costs 130

Shipping Costs Shipping eCommerce Events 130

lateshipment

SEPTEMBER 12, 2023

Black Friday and Cyber Monday (BFCM) has been a long-standing tradition in terms of holiday shopping. Consumers have evolved so much but this tradition seems timeless. Ever wondered how ‘Black Friday’ came into existence? Back in the 1980s, a large group of suburban tourists would often hit Philadelphia to do their shopping on the Friday after Thanksgiving and go to an Annual Navy Football match the next day.

Social Media 130

Social Media Multi-channel eCommerce Events 130

lateshipment

SEPTEMBER 8, 2023

The holiday shopping season means an entirely different thing for shoppers and merchants. For the latter, it’s not just about festivities, gift-giving, and visiting places but the busiest time of year, when they have to work amidst the incoming rush if they’re looking to stay ahead of the competition and maximize sales. In the case of physical stores, the customer collecting their purchase and leaving the store marks the end of a sales cycle.

eCommerce 130

eCommerce Merchant Services Shipping Costs Shipping 130

lateshipment

SEPTEMBER 1, 2023

The e-commerce landscape today is more competitive than ever. Consumers have more choices than ever when it comes to their shopping needs. Meaning, the customer experience (CX) has become a cornerstone of customers choosing brands to shop with and businesses need to go above and beyond to provide a positive delivery experience in order to keep customers coming back.

Customer Retention 130

Customer Retention Payments Payment Services eCommerce 130

lateshipment

AUGUST 31, 2023

Upcoming days to look forward to – Halloween, Thanksgiving, Black Friday, Cyber Monday, Christmas, Boxing day and New Year’s – which only means one thing for the e-commerce stores. THE BUSIEST SHOPPING SEASON OF THE YEAR. 59% of US consumers planning to shop online this year, and 63% of consumers are planning to spend more money shopping compared to the 2022 holiday season. [ JustUno ] It’s important that e-commerce businesses brace themselves to handle the holiday rush and keep up

Consumer 130

Consumer eCommerce Social Media Payment Services 130

lateshipment

AUGUST 17, 2023

In today’s e-commerce landscape, returns have become a huge deal. Recent research shows that the e-commerce return rate, which was 16% in 2022, now falls around somewhere between 20-30%. Just like choosing what they want to buy, customers have been showing increasing involvement in sending it back (be it for any reason). This has made how returns are handled at e-commerce stores a huge differentiator when it comes to customers choosing brands. 92% of shoppers say they will buy again if t

Management 130

Management eCommerce Payment Services Merchant Services 130

lateshipment

JULY 31, 2023

There’s fierce competition everywhere, especially in the e-commerce industry. Every e-commerce business has a unique value proposition that comes out from meticulously analyzing market gaps and caters to every need of the customer. In today’s bustling scenario, it’s important that you stand out from the crowd. But how can you achieve this edge?

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

lateshipment

JULY 31, 2023

The holiday season is nearing and e-commerce businesses are gearing up to make the most of it. Looking to stay ahead of the competition? Get a head start with proven SEO techniques that enable you to get to your customers first and help you increase traffic and ultimately sales. Here are some things that you can expect inside: Ways to optimize your website for relevant keywords throughout your content, titles, and metadata so that people can find you when they search for those terms.

eCommerce 130

eCommerce SEO Social Media Blog 130

lateshipment

JULY 17, 2023

Shipping is one of the top expenses for e-commerce businesses. In fact, it can account for up to 25% of the total cost of an online order (only next to production at 30%). But most of the factors associated with production costs are under your control and can be easily cut down to see profits. Shipping, on the other hand, is a task that is outsourced to a third-party shipping carrier and is filled with events that happen out of your control.

Shipping Costs 130

Shipping Costs eCommerce Shipping Management 130

lateshipment

JULY 13, 2023

Has marketing changed over the past few years? Yes, drastically. It’s important to realize that the change in consumer behavior has led to this drastic change. People have access to all the knowledge in the world with just a single click. Customers make well informed decisions before buying a product. People get influenced by social media a lot.

Social Media 130

Social Media Outdoor Consumer Marketing 130

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MAY 30, 2023

While the COVID-19 pandemic did slow the economy down amidst a lot of problems, it also led to an e-commerce surge and accelerated digital transformation by 5 years. What was considered futuristic is now being experienced in the present and businesses who haven’t implemented them are considered outdated. This is because, with growing advancements, comes increasing competition that keeps brands on their toes to constantly adapt to this ever-changing playing field.

Social Media 130

Social Media Technology eCommerce Shipping Costs 130

lateshipment

MAY 15, 2023

You might have some of the best products that are also the customers’ need of the hour. You are confident of making a sale but somehow the customer who has passed through stages of funnels doesn’t become your customer. A little analysis of your customer behavior at this stage or simply asking for their feedback will give you an insight into how your shipping policy impacted their purchasing decision.

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130