Retail TouchPoints

NOVEMBER 18, 2020

But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior. Find Co-Marketing Opportunities for Loyalty Programs. Inform Customers About Product or Service Offerings.

Customer Retention 236

Customer Retention Information Customer Loyalty Mobile 236

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? Two minds think alike.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Retalon

FEBRUARY 15, 2024

In the fiercely competitive retail landscape, the strategic use of retail analytics insights stands as a beacon for businesses aiming to surge ahead. Retail analytics insights have morphed into a critical tool for decision-makers, striving to foster growth and customer loyalty.

Retail 41

Retail Operations Information Customer Loyalty 41

Smile.io

JUNE 5, 2024

The sole purpose of a loyalty program is to turn one-time customers into repeat customers and build a loyal following. Shopify Plus brands utilize loyalty programs to increase repeat purchase rates and boost customer retention. Loyalty & Reward Program Insights from Smile.io Gabrielle Policella 2.

Shopify 46

Shopify Customer Loyalty Merchant Services Customer Retention 46

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

BigCommerce

JUNE 13, 2017

After all, the sure fire sign of a healthy brand is a growing number of repeat purchases from already existing customers. The above is a screenshot of BigCommerce’s out-of-the-box ecommerce analytics Customer report. You can clearly see the number of new vs. returning customers. Get S Loyalty Now to Increase Your LTV.

Shipping Costs 417

Shipping Costs Customer Loyalty Customer Social Media 417

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 261

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 261

GetElastic

SEPTEMBER 15, 2021

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146

B2B eCommerce Customer SEO 146

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 255

Retail Shipping Costs Improvements Customer Experience 255

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Limited customer support.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

JULY 10, 2023

The tech can check resource planning systems when drafting these answers, helping determine when orders will ship and providing shipping status or support customers in changing orders. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 266

Merchant Services Shipping Costs Retail Social Media 266

Algopix

OCTOBER 21, 2023

Customer Retention Rate: This metric reveals how many of your customers return for additional purchases. A high retention rate is a sign of a loyal customer base. Churn Rate: Churn rate is the opposite of customer retention rate. It shows how many customers you lose over a given period.

Shipping Costs 119

Shipping Costs eCommerce Customer Retention Social Media 119

GetElastic

DECEMBER 1, 2021

By deploying subscription services, it puts brands in an ideal position to drive predictable and sustained revenue, while also generating increased customer loyalty with more affordable buying options. This could include: Handling customer information and communications. Customizing precise subscription packages.

Subscription 148

Subscription Payment Services Payments eCommerce 148

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? You are never done building your marketplace if you want to stay agile and cultivate customer loyalty.

Subscription 220

Subscription B2B Mobile Customer Experience 220

Kissmetrics

JANUARY 17, 2022

Companies have used personalized marketing for years to improve engagement rates , but factors like the growth of AI and data analytics are making it easier than ever for even smaller companies to get on board. Personalized marketing is also one of the best ways to engage customers between channels and send more relevant marketing messages.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Smile.io

MARCH 8, 2024

3 Ways to Leverage Social Media For Your Rewards Program Leverage social media by letting customers earn rewards for taking social actions, promoting your loyalty program creatively, and using analytics. Loyalty & Reward Program Insights from Smile.io Loyalty & Reward Program Insights from Smile.io

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Korona

FEBRUARY 9, 2023

Implement Loyalty Programs Retaining an existing customer costs up to five times less than gaining a new one. A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. What are the key performance indicators of retail?

Improvements 98

Improvements Payment Services POS Payments 98

lateshipment

OCTOBER 30, 2023

When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience. In the long run, this can help you boost customer loyalty, efficiency, as well as profits. 6 Post-purchase Plays to Dominate Customer Experience During the Holiday Season 1.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

MAY 6, 2023

But first, here’s a look into what great post-purchase experiences can do for your brand, particularly from a customer standpoint. The Impact of Great Post-Purchase Experiences on Customer Loyalty 1) Strong customer relationships – The post-purchase phase is the last thing your customers are going to remember about your brand.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130

Kissmetrics

MARCH 2, 2021

Customer acquisition cost: ($1,020,000 / 1,020,000 customers) + $1.00 per customer = $2.00. As in our previous example, the amount is worth only the money extracted from customers. This company has used a customer retention calculation to determine its customer lifetime value (CLV) is $2,000.

Customer 350

Customer eCommerce Multi-channel Channel 350

Smile.io

MARCH 22, 2024

There are many reasons to migrate your loyalty program to a new software. Launching a loyalty program requires different business needs than several months, a year, or two into your customer loyalty journey.  Your customer retention behavior will naturally fluctuate with sale cycles and seasonality.

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

BigCommerce

APRIL 18, 2018

Ensuring that you have an analytics system in place to measure all of these metrics as accurately as possible. This guide is structured to cover the most vital ecommerce metrics at each stage of the sales funnel of an ecommerce business and their customers’ lifecycle. Proper analytics tracking. Get your free template now.

Download 418

Download eCommerce Social Media Shopping Carts 418

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 74

Marketing Customer Loyalty Customer Retention Social Media 74

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Korona

AUGUST 12, 2022

If you work in any capacity of the retail industry then you must have heard at least some knowledge of customer loyalty programs. Over the last couple decades, customer management and rewards programs have blossomed and proliferated alongside more bigger developments in the digital world. . What is loyalty and rewards?

Customer Loyalty 52

Customer Loyalty POS Customer Retention Point of Sale 52

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

lateshipment

JUNE 3, 2022

This can lead to increased shipping costs in the form of unwanted returns, customer acquisition, and more. Negative impact on your customer loyalty metrics – Over 55% of the customers won’t return to a brand after just one instance of a bad delivery experience. Don’t let these challenges worry you.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

Ecommerce Platforms

DECEMBER 12, 2022

Many of the top apps even come with useful insights and analytics to ensure you can keep track of your most successful products, packages, and plans. To boost your revenue, there are built-in tools for upselling and allowing customers to add one-time purchases to their orders. Pros: Automated updates for you and your customers.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Kissmetrics

DECEMBER 8, 2020

This is measured through metrics like customer loyalty and repeat business. This is a score based on how many customers like your brand and how many see room for improvement. The Net Promoter Score is one of the best ways to improve customer retention over the long-term. Finally, there’s brand engagement.

Mobile 363

Mobile Social Media Article Payment Services 363

Kissmetrics

JUNE 9, 2017

In a survey by Econsultancy, 74% of marketers stated that personalized email marketing increases customer engagement. With Kissmetrics Campaigns , you can utilize behavioral analytics data from Analyze and send automated emails to people who have flipped specific triggers on your website. Customer Retention. Reduce Churn.

Customer Retention 205

Customer Retention Customer Data Information PPC 205

Smile.io

APRIL 30, 2024

  But how do you boost customer engagement ? It can be a game-changer for businesses also looking to improve their marketing ROI and increase customer retention rates.   You can leverage website analytics, customer surveys, and tracking pixels to help you collect this data. 

Customer 71

Customer Shopping Carts Shipping Costs Subscription 71

Algopix

DECEMBER 26, 2023

Leveraging data analytics and forecasting becomes integral to optimizing inventory levels for seamless operations and preventing potential disruptions. Capitalizing on Customer Feedback: Customer reviews become more than just testimonials; they are invaluable insights.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

RetailMinded

SEPTEMBER 30, 2023

Additionally, utilizing social media scheduling tools and influencer marketing can help maintain a consistent brand presence online, further engaging customers. Today, it goes beyond transactional ties, evolving into a genuine connection between brands and their customers.

Customer 96

Customer Retail Customer Retention Recommendation 96