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Taking Returns into Your Own Hands with Self-Service

Retail TouchPoints

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward. Good customer service is not a one-size-fits-all approach.

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Groupe Touchette Partners with Pivotree to Increase Transactions with New Dynamic B2B Customer Portal

Pivotree Blog

Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

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15 Ways to Use Voice Tweets

Kissmetrics

For example, if you’re a B2B company, choose an eloquent speaker. If you’re only online during certain hours, pin a voice tweet to the top of your profile with a rundown of how quickly you can respond to messages and where else customers can turn to in the meantime. Clarify Company Policies. Increase Customer Loyalty.

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Shopline Review: What Does This eCommerce Platform Have to Offer?

Ecommerce Platforms

It offers B2B-related features, dropshipping with AliExpress, live streaming, and social media capabilities, allowing you to expand your business in more ways than one. To kickstart the creation of your online store, you start with a simple template, which you can then customize with Shopline’s drag-and-drop editor. .

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How Slack Successfully Rolled Out Their First Pricing Change?

FastSpring

Kurt theorized that their original policies made it confusing for teams to guess when they would hit the limit. If you have customers who use different currencies than your default, make sure you announce pricing changes in these currencies so that they have an easier time calculating the cost. Incentivize Customer Loyalty.

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Overcoming Fear of Abandonment in the Fast Lane

Kibo

Companies that enact stringent policies, like Kibo – which is PCI compliant – give shoppers the peace of mind they need to purchase online. Lastly, respondents increasingly expect a convenient, no-questions-asked return policy. Information security and privacy were also rated as top concerns for wary online shoppers. Happier shoppers.

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How Coronavirus Is Impacting Ecommerce

ROI Revolution

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Over the last week of February alone, Amazon removed over one million items for violating such policies. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.

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