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7 Post-Purchase Actions You Need to Take to Build Customer Loyalty

SellBrite

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. In B2C it’s about furthering or deepening the experience.”. Share in comments!

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Conversational Commerce is the Key to a Seamless Omnichannel Experience

Retail TouchPoints

So how can brands give customers support in a way that fulfills their need for instant gratification, and also feels personal and tailored to them? With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue.

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Removing Friction In The eCommerce Customer Journey

Groove

People in the second phase of the eCommerce customer journey have identified that a certain brand has a solution to a problem they’re facing. In other words, potential customers recognize that a specific brand can fulfill their needs, but they have not yet made a decision on where they’re purchasing from.

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How To Choose A BigCommerce Agency To Work With

Groove

Our diverse team members bring knowledge to the table in all areas, completely fulfilling our client’s concerns and clearing up any confusion they may have. Benefit from B2B and B2C functionality and a fully customizable design with our BigCommerce Website Design service. Groove operates using a variety of services.

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Customer Fulfillment is Key to Building a Top-Shelf Furniture Company

Kibo

Customer Fulfillment is Key to Building a Top-Shelf Furniture Company Started in 1995, OFM has evolved into one of the country’s leading sellers of office furniture for general businesses, schools, government offices and hospitals. It was OFM’s keen appreciation for shipping and fulfillment that first led them to consider Kibo. “We

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The Impact of Live Commerce on Shopping

Smile.io

The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023. Loyalty & Reward Program Insights from Smile.io

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Why Future Available to Promise is the Answer to Meet Customer Demand 

Kibo

With omnichannel shopping becoming the norm across B2B and B2C sectors, it’s become increasingly important to have seamless operations across channels. Retailers can accept an order for future fulfillment, knowing the expected inventory availability date ahead of time. When is Future Available to Promise most effective?