Kissmetrics

AUGUST 25, 2020

But year after year, global ad spend across every major PPC channel is growing even higher. Some excel at specific advertising types, while others specialize in creating excellent customer experiences across every platform. They focus on the right PPC channels. There’s no right or wrong marketing channel.

PPC 279

PPC Multi-channel Social Media B2C 279

GetElastic

SEPTEMBER 1, 2021

Some of the key B2B consumer trends we’re seeing today include: Online shopping is here to stay and customers are showing preferences for digital self-service. B2B buyers expect personalization experiences and are even willing to pay more. Consumers are looking for convenience in their ecommerce experience - fast and free shipping.

B2B 147

B2B eCommerce B2C Payment Services 147

GetElastic

NOVEMBER 23, 2022

In the past few years poor customer experience and sluggish page loads caused by monolithic platforms have accelerated the need for better flexibility and the ability to create a more personalized customer experience. As a business grows, the system can easily support multi-channel, multi geography and multi-brand.

Multi-channel 78

Multi-channel Merchant Services Customer Experience B2C 78

GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

Kibo

SEPTEMBER 30, 2022

But companies that tune into their customers’ changing habits and respond to them will go on to be the market leaders of tomorrow. There will also be indirect effects for B2B companies as falling consumer demand impacts B2B customers, who in turn stop spending as much as they have done in the previous period.

B2B 71

B2B B2C Multi-channel eCommerce 71

BigCommerce

JUNE 21, 2018

They’re selling automotive parts, accessories, and service online for everything from sportbikes to trucks for both B2C and B2B buyers. And others still are updating their online storefront channels and launching multi-channel initiatives to increase market share. Some of these brands are brand new to the space.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

Kibo

JULY 24, 2020

The modern ecommerce platform is designed to help retailers create seamless experiences for customers while also managing the details of online commerce with ease. The right platform can provide the structure that companies need to deliver frictionless commerce to customers while staying connected to the logistics on the back end.

eCommerce Platforms 117

eCommerce Platforms Payment Services Payments eCommerce 117

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. Incorporating the right apps can revolutionize your online store.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Kibo

APRIL 26, 2022

Instead, consumers continued shopping in multiple ways using multiple channels, with online sales growth up 14% in 2021 from the previous year. It’s API-first, meaning your developers can leverage headless commerce APIs to expand and customize commerce functionality. Microservices facilitate good customer experiences in a few ways.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

GetElastic

DECEMBER 16, 2021

the interface your customers interact with) from the back-end that powers all the business logic for your digital commerce experiences (e.g. Company Overview: Commercetools is the world’s leading platform for next-generation B2C and B2B commerce. product information , cart, checkout, orders, taxes, etc). Website: [link].

Magento 113

Magento B2C Merchant Services B2B 113

Ecommerce Platforms

FEBRUARY 23, 2021

Since Enterprise companies have more demands to deal with, including higher order numbers and more customers, they need more software too. BigCommerce is a fantastic store for enterprise customers that want to have everything they need in the same place. Great customer support. Let’s take a closer look. BigCommerce Enterprise.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Kibo

MAY 19, 2014

Why Customer Care Will Win the Sale Consumers are largely motivated by one thing: Price. The answer: Customer care. According to SalesForce, customer service ranks as the number one factor influencing consumer trust in a company. But in the new omnichannel commerce landscape, customer service is, itself, fundamentally changing.

Customer 62

Customer Multi-channel B2B Omnichannel 62

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. That’s more than 6 times the value of B2C ecommerce. There are a lot of factors that overlap between B2C and B2B selling. Sell on multiple channels?

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

GetElastic

OCTOBER 21, 2022

With almost 20 years of experience in the eCommerce industry, Carroll is an international keynote speaker and bestselling author, and a world-leading expert on how to grow a business globally using digital channels. His Youtube channel also provides consistent content on all topics relating to eCommerce. Check Out More Content.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Optimizely

OCTOBER 10, 2018

He started the company back in 2013 and as CEO, quickly turned Boxycharm into a multi-million dollar company by offering full-size beauty products in a box. He’s well-known to his customers, or “Charmers”, for Instagram live stories where he previews each month’s box. How do you actually find your customers? READ THE INTERVIEW.

Subscription 150

Subscription Marketing Social Media B2C 150

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. Omnisend G2 rating : 4.5/5

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

PFS

DECEMBER 6, 2017

Conflict is on the rise in commerce today – and I am referring to a particularly pernicious type that sows confusion and strains sales: Channel conflict. Paths to purchase are increasingly multi-directional. Direct and indirect channels can co-exist peacefully. Many manufacturers struggle with channel conflict.

Channel 56

Channel B2B Multi-channel B2C 56

Optimizely

MARCH 29, 2018

You’ve designed a very pretty marketing email and are ready to send it out to a dynamic segment that signed up for a 10% off promotion from your B2C brand. Are you really a data-driven B2C marketer? Below we pose three important questions to help you understand whether your marketing strategy is making the most of your customer data.

B2C 247

B2C Marketing Multi-channel Customer Data 247

Omnisend

MAY 12, 2023

No one tool can meet the needs of every customer. Here are some of the main features offered by Omnisend: Email marketing automation, including pre-built workflows High-converting landing pages to direct users to take action Sign-up forms and smart pop-ups for list building Check out these customer reviews for Omnisend.

Live Chat 78

Live Chat Shopify Social Media Omnichannel 78

BigCommerce

MARCH 31, 2017

Many online brands are both B2B and B2C –– and even use their same homepage for each audience, segmenting into customer groups for individual merchant accounts. Assurant launched a business-to-employee ecommerce site with BigCommerce, saw incredible growth and then used that same site to sell B2B and B2C.

B2B 402

B2B eCommerce B2C Merchant Services 402

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Why is customer retention so important?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

AcquireConvert

NOVEMBER 24, 2022

Address verification service (AVS): a service used by credit card processors to verify that the billing addresses of customers match the addresses on their credit card statements. A blog is an important way to inform and educate target customers and attract traffic and backlinks to your store.

Payment Services 36

Payment Services eCommerce Payments Shipping Costs 36

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. The solution is relevant to both B2B and B2C brands and can seamlessly replace or enhance your current integrations, processes, plugins, and systems.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Kibo

OCTOBER 18, 2021

Every retailer wants their customers to have the best possible customer experience with their brand, and a disappointing CX is now a major turn-off for consumers. But what’s the best way to achieve it in a highly competitive, multi-channel world? . What Makes for a Great Ecommerce Experience?

Customer Experience 62

Customer Experience eCommerce Customer Multi-channel 62

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. Customization options allow businesses to build more unique and personalized shopping experiences for customers.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Retail TouchPoints

MARCH 30, 2023

Sweaty Betty’s use of performance and personalization APIs from Salesforce allowed the retailer to “customize pricing and promotions to different shopper groups” depending on the actions they took, said Igor Faletski, VP of Product Management at Salesforce. Or ask a customer for their email address, or deliver a promotion?

POS 290

POS Omnichannel Webinar Point of Sale 290

Kissmetrics

AUGUST 18, 2020

Neil Patel Digital — Best data-driven multi-channel PPC agency. At Neil Patel Digital , we specialize in running multi-channel PPC campaigns using first-party data from our partners. Stryde — Best for B2C and eCommerce businesses. B2C pay per click campaigns are vastly different from B2B campaigns.

PPC 313

PPC Social Media Multi-channel Mobile 313

Ecommerce Platforms

JANUARY 4, 2023

The best headless ecommerce platforms are rapidly grabbing the attention of business owners looking to stand out from the crowd with unique customer shopping experiences. Headless ecommerce platforms stand as one of the powerful tools business leaders can potentially use to delight and convert their customers.

eCommerce Platforms 104

eCommerce Platforms eCommerce Merchant Services Multi-channel 104

Fabric

SEPTEMBER 12, 2023

Headless commerce lets brands deliver seamless experiences across sales channels, providing a consistent customer journey regardless of where and how a customer embarks upon it. Using headless commerce means brands can fine-tune the sales journey on PC, mobile, in-app, through physical kiosks, and elsewhere.

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

GetElastic

JANUARY 28, 2022

The blog series kicked off with a focus on their first prediction, the impact of unified commerce ; while the second installment sheds light on how B2B eCommerce organizations are and should be tackling digital optimization with the customer experience at the forefront. Elastic Path Delivers on Multi-Channel Experiences.

B2B 78

B2B eCommerce Multi-channel Customer Experience 78

eCommerce CEO

DECEMBER 5, 2017

Volusion is gaining customers from Yahoo Store and BigCommerce but losing a considerable number to Shopify. While there’s an extensive amount of educational and customer support material for those who are new to e-commerce, it can be hard for new store owners to determine the best plan for their needs, even as they grow.

Volusion 40

Volusion Shipping Costs eCommerce Payment Services 40

GetElastic

JANUARY 10, 2018

For a few years, personalization has been B2C commerce’s favorite catch phrase: know your customer, personalize the offers and prices, sell at the right time and keep communicating until you build a relationship and not just a sale. But do B2C techniques work for this audience? B2B will look more like B2C.

B2B 141

B2B Multi-channel B2C Customer Experience 141

GetElastic

AUGUST 25, 2021

APIs can be described as the connective tissue that enables a multi-solution architecture to deliver business value. This enabled them to keep 80% of their forecast revenue without having a single customer set foot in their stores. Digital Transformation.

Payments 148

Payments Payment Services eCommerce Multi-channel 148

Kissmetrics

MARCH 2, 2018

Your customers are dropping out of your funnel. Marketing departments around the world are scrambling to find the best ways to identify and engage their customers. Are you wondering why your team can’t find more customers? An upgrade to help you better serve customer needs and enable easy onboarding. Engagement is down.

Social Media 206

Social Media Multi-channel Channel SEO 206

Ecommerce Platforms

MARCH 9, 2023

In this Zoho CRM review, we’ll be walking you through one of the top-rated customer relationship management tools on the market. Feature-rich and easy to use, Zoho CRM supports around 250,000 businesses across 180 countries to ensure you can convert more leads, grow revenue, and engage with customers. What is Zoho CRM?

Live Chat 104

Live Chat Social Media Payment Services Payments 104

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. Beyond this, there are two ways in which ecommerce platforms offer a hosting environment for their customers.

eCommerce Platforms 419

eCommerce Platforms Payment Services Shipping Costs eCommerce 419