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Distribution and Wholesale Seek Retail Skillset to Gain Competitive Edge

365 Retail

Providing excellent customer service, whether you’re working within a B2B or B2C focussed industry remains paramount for successful business growth and retention. Georgia Hartley-Brewer, Senior Consultant at people advisory business New Street Consulting Group examines the reasoning behind this upwards industry trend.

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December 2019 Marketing News Recap

ROI Revolution

This plateau in growth could partly be attributed to the fact that older age groups are more reluctant to join Instagram. The way for brands to avoid this fate for themselves is through omnichannel marketing, but many brands have struggled to embrace this successfully. Listen instantly here! Upcoming 2020 Reports.

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Best Customer Service Software

Kissmetrics

Offering call support alone to a Millennial or Gen Z audience will probably create some unhappy customers since both of these groups prefer live chat and social media. With these options, you get omnichannel support, social messaging, and dashboards, and reports. Only two tier options Less adaptable for B2C support.

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How To Effectively Use Omnichannel Order Management

Kibo

Omnichannel shopping isn’t just a passing trend. It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. To do this, you need a robust omnichannel fulfillment strategy and the right order management software to support it. What Is Omnichannel Order Management?

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Zoho CRM Review (2023) – How Good Is It Actually?

Ecommerce Platforms

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. Multichannel communication capabilities mean you can exceed customer expectations whenever they interact with you.

Live Chat 104
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What is a PIM solution? How they work and why you need one.

GetElastic

Implementing a PIM solution helps a brand ensure that quality data is organized for internal use and multichannel distribution, consolidating relevant product information onto a single platform. Here, products may be grouped into target markets, based on usage and technical data. Who needs a PIM Solution? PIM is changing the game.

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What is a PIM solution? How they work and why you need one.

GetElastic

Implementing a PIM solution helps a brand ensure that quality data is organized for internal use and multichannel distribution, consolidating relevant product information onto a single platform. Here, products may be grouped into target markets, based on usage and technical data. Who needs a PIM Solution? PIM is changing the game.