Retail TouchPoints
MAY 27, 2024
Think year-round love with these five critical customer service tips. Our research found that 63% of online shoppers favor live chat with a human being for online customer service, and 37% of those using it are likely to place an order. Automated live chat (bot) was also very interesting, seeing 52% usage.
BigCommerce
MARCH 31, 2017
This article was written in collaboration with Gorilla Group , which contributed heavily to the 9 actionable tips you’ll read through below. Many online brands are both B2B and B2C –– and even use their same homepage for each audience, segmenting into customer groups for individual merchant accounts. Editor's Note.
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Omnisend
DECEMBER 15, 2020
The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Live chat for priority requests. The average wait time to access a chat session is 46 seconds.
Kissmetrics
JUNE 24, 2021
Well, I’ve got seven simple, straightforward, and super effective Twitter tips to help you do just that. Public relations professional Janet Murray considers live chats an incredibly effective marketing strategy for Twitter. Additionally, you can put your own live chat on Twubs so that others can find it more easily.
BigCommerce
JUNE 20, 2017
It’s an industry that lives in the margins of both B2B and B2C. Some of the noticeable features which worked as an indirect boost up in sales are; Live Chat – It has increased customer interaction with customer service representatives which eventually reduced the number of calls. Selling technology is hard.
Kissmetrics
OCTOBER 21, 2020
I’ll share tips and tricks on how to audit your bounce rate and understand what’s driving it up. Inspired by common questions that we’ve heard, this infographic provides answers to the most asked questions about bounce rate and provides tips to help you improve your bounce rate. Offer Live Chat Support.
BigCommerce
AUGUST 6, 2018
Shoppers browsing their ecommerce site can view a fan page with reviews and photographs from happy customers, size charts, FAQs, and a blog with tips for parents. We’re on a mission to provide businesses like yours marketing and sales tips, tricks and industry leading knowledge to build the next house-hold name brand.
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