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How Speeding up Chargeback Resolutions can Boost Retailers’ Profits

Retail TouchPoints

For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. Consumers could be led to believe that these charges are a mistake or even potentially fraudulent and end up requesting their money back from their bank.

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The Best Ecommerce Customer Loyalty Programs by Industry

Smile.io

Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program. Program highlight: reward exclusivity Sephora’s Beauty Insider is undoubtedly one of the best ecommerce customer loyalty programs out there. One brand that understands this more than anyone is health and supplement brand, Jimmy Joy.

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How the Customer Experience is Powering the Fastest Growing Brands

Kissmetrics

In this guide, we’ll discuss different approaches for building a memorable customer experience and how successful brands are executing on these creative ideas. Most businesses under-invest in customer loyalty, even though establishing some type of loyalty program is one of the most obvious ways retailers enhance their customer experience.

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Top 10 Customer Loyalty Programs of 2023

Smile.io

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.

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5 Tips For Building a Successful Loyalty Program

Omnisend

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. As a store owner, you might think: “Why do I need a loyalty program?” The answer is simple—loyalty programs are essential for improving customer retention and ROI.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

Proper implementation of an omnichannel customer support strategy has a significant impact on a company’s revenue and can bring with it other benefits and advantages, including: Faster resolution of customer cases. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

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Perfect Your Ecommerce Customer Journey to Win Brand Advocates

Omnisend

Collect product reviews and customer testimonials, and display the best ones through these outlets: Home page Product pages Email campaigns Social media ads. Boost your social proof bank by asking customers to share their experience. Create a Loyalty Program. Improve Customer Retention Rate.