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Challenger Brands Are Failing On Online Delivery – Things Must Change 

RetailMinded

The outbreak of Covid-19 has turned the online sales ecosystem upside down, with a monumental upturn in sales. Ecommerce today is booming, catapulting online stores to new heights. trillion by 2022, as more and more retailers and entrepreneurs start moving online. Online Demand Is Causing Costly Errors .

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Your Frontline Will Make Or Break Your Retail Restoration Plan

Retail TouchPoints

They’re also working with customers who are struggling with their own challenges. Things can get heated quickly if your teams are not ready to perform in this high-pressure environment. When, how and why you interact with customers has changed. Online ordering has gone from a convenience to an expectation.

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What Does “Out for Delivery” Really Mean?

lateshipment

“Get ready to jump with joy as your order is out for delivery”. True to what it claims, the out for delivery notification is indeed special compared to the other transactional shipping notifications sent during the post-purchase, order delivery phase of ecommerce. But what makes this delivery stage so special?

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Backorders: Meaning, Causes, Solutions, and Comparison vs. Out of Stock

Fabric

When asking shoppers about their experiences with online shopping, it is common to hear about frequent encounters with “out of stock” situations. In 2022, over half of global online shoppers reported being unable to purchase the products they wanted, and almost 60% felt that unavailability issues impacted their shopping behavior.

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Content Marketing in 2021 and Beyond

Kissmetrics

People want high quality, useful, relevant, and engaging content about things that matter to them. If you’re not convinced yet, any blog post on content marketing statistics will quickly change your mind. But the thing about content marketing is – as with virtually everything digital – it’s constantly evolving and changing.

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Shoppers Are Flocking to a New Digital ‘Hood. What Does This Mean for Retail?

Retail TouchPoints

During the pandemic, much like our working lives and our socializing, retail had to migrate solely online — and with this seismic shift, shopper expectations have skyrocketed. A smooth transaction and quick delivery is no longer a perk for customers — it is the baseline expectation. So what does this mean for retail brands?

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The Role of Mindset, Language, and P&L Commitments in Digital Transformation

BigCommerce

When you’re a B2B company in a traditional industry and you don’t sell the world’s most intriguing products, the very idea of selling online is often met with resistance. They want a B2C-like online shopping experience , and B2B businesses who ignore this fact are going to get left behind. And the time? The resources to get it done?

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