How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service
BigCommerce
SEPTEMBER 28, 2017
What is Multi-Channel Ecommerce Customer Service? Are you texting with your customer yet? Even if you add live chat to the mix, customers require your attention through other means that can segregate your customer service operations as a whole. This is what multi-channel customer service aims to solve.
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