Retail TouchPoints

SEPTEMBER 6, 2022

Visiting a website, choosing a product, reviewing a “shopping cart,” typing in credit card details, etc. They want shopping to be fast and fun — less of a process. That’s why Synchrony partnered with payments startup Skipify, which enables purchases instantly across email, text, social and other channels.

Merchant Services 251

Merchant Services Payment Services Financial Services Omnichannel 251

Retail TouchPoints

NOVEMBER 11, 2020

Consumers are also changing their purchasing habits and using new technology and channels. For this reason, it’s important to consider psychology over solely technology when making any adjustments to customer-facing digital channels. She attended Bentley University and holds the CISSP certification.

Merchant Services 164

Merchant Services Retail POS Presentation 164

Kissmetrics

SEPTEMBER 14, 2020

Don’t forget to consider your: Email platforms Social media tools Internal communication software Customer service tools Calling/video chat software Shopping cart (for ecommerce) Contract/proposal software Connectors (i.e., Make a list of the tools you use and double-check to make sure your CRM integrates with them.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Ecommerce Platforms

APRIL 28, 2018

23% of potential online buyers purposely abandon their shopping carts in order to collect coupons that sellers send to try and close the sale. (E-Consultancy,2016). The average online shopping cart abandonment rate is 69.23%.(Baymard 76% of B2B buyers use three or more channels when researching a potential purchase.

eCommerce 187

eCommerce Live Chat B2B Social Media 187