Banks: Your Customers’ Cross-Channel Experiences Are Shoddy (Or Worse)
Forrester Omnichannel
APRIL 27, 2016
I had just encountered one of the broken or inadequate cross-channel experiences that millions of customers face every year. And as a result, the bank also failed to cross-sell me any products or services. In our new report, Design Better Cross-Channel Banking Journeys, we show that: Read more Categories: Digital Banking.
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