Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 296

Fulfillment Order Fulfillment Shipping Costs Social Media 296

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise. Offer rapid turnaround for on-premise orders. How do These Strategies Drive Results?

Payment Services 240

Payment Services Retail Shipping Costs Mobile 240

RETAIL MANAGEMENT SOFTWARE

JANUARY 27, 2021

Cross-channel retailing is the practice of reaching customers through multiple sales channels that usually include both online and brick-and-mortar retail channels. But the big box retailer did not arrive at e-commerce by building a brick-and-mortar presence first. How well do you know them?

Channel 57

Channel eCommerce Retail Point of Sale 57

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

Shipping Costs 222

Shipping Costs Retail Fulfillment Channel 222

RETAIL MANAGEMENT SOFTWARE

JANUARY 27, 2021

Cross-channel retailing is the practice of reaching customers through multiple sales channels that usually include both online and brick-and-mortar retail channels. But the big box retailer did not arrive at e-commerce by building a brick-and-mortar presence first. How well do you know them?

Channel 52

Channel eCommerce Retail Point of Sale 52

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Nine out of ten US consumers say they will abandon a retailer’s website if it is too slow ( Retail Systems Research (RSR ).

Shipping Costs 235

Shipping Costs Retail Omnichannel Supplies 235

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Consumer expectations have evolved in the digital age, and retailers are now offering a multitude of flexible order delivery methods such as “Buy online, pick up in-store”, “curbside pickup”, “order in store, deliver home” and more.

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Fabric

FEBRUARY 22, 2024

With fabric OMS, any retail operator can configure order routing rules to reduce order errors, get closer to customers, and reduce shipping expenses. As businesses grow, so does the complexity of allocating resources to fulfill customer orders across multiple locations. What is OFL?

Fulfillment 100

Fulfillment Shipping Costs Order Fulfillment eCommerce 100

Fabric Blog

APRIL 17, 2024

fabric’s Order Fulfillment Logic automates distributed order management for omnichannel retailers Our next-generation real-time order fulfillment logic is now generally available in fabric OMS. What does that mean for retailers? Here’s an example of how this plays out for a typical retailer.

Order Fulfillment 52

Order Fulfillment Payment Services Shipping Costs eCommerce 52

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2020

While brick and mortar stores still play a strategic role in this market vertical, online shopping has skyrocketed, and with $294 billion expected in online home furnishing sales by 2022, retail store owners can no longer afford to miss out on the opportunity to ramp up their cross-channel game plans. What is cross-channel retailing?

Channel 61

Channel Games Payment Services Shipping Costs 61

Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. Adding Real-Time Inventory Data.

Order Fulfillment 147

Order Fulfillment Retail Omnichannel Fashion 147

Retail TouchPoints

JULY 14, 2023

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. Artificial intelligence (AI) is reshaping the way brands connect with their customers.

eCommerce 200

eCommerce Order Fulfillment Fulfillment Multi-channel 200

Retail TouchPoints

JUNE 30, 2020

Acquia , a digital experience company, and Kibo have announced a strategic partnership designed to help retailers deliver frictionless commerce. The two companies will empower brands to create headless e-Commerce experiences through a unified customer view, and optimize engagement across the customer journey with shoppable content.

eCommerce 266

eCommerce eCommerce Technology Order Fulfillment Fulfillment 266

Retail TouchPoints

APRIL 1, 2022

For retailers, this creates ample opportunity to engage their customers using untapped touch points. Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. Create Lasting Loyalty in the Post-Purchase.

Retail 233

Retail Shipping Costs Fulfillment Shipping 233

Retail TouchPoints

NOVEMBER 10, 2020

The COVID-19 pandemic has upended the retail sector. Acknowledge Order Inquiry Urgency. On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Offer More Order Pickup Flexibility.

Retail 283

Retail Shipping Costs Fulfillment Shipping 283

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. The ever-changing retail market has made automation a necessity. Anshuman Agarwal is a seasoned leader in the ecommerce and retail technology industry.

Management 267

Management Order Fulfillment Fulfillment Shipping Costs 267

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Not to mention that Shopify has many other technology partners that can help brands of all sizes connect their channels and therefore, all of their customer data — improving the entire lifecycle for the customer.

Social Media 264

Social Media Multi-channel Customer Loyalty Shopify 264

Kibo

OCTOBER 27, 2022

During the recent pandemic, the retail landscape has witnessed a significant paradigm shift in consumer behavior like decreased foot traffic in stores, increased eCommerce purchases, etc. This prompted many retailers to utilize the inventory available in the stores and across the fulfillment centers making it available across the network.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90

RTP blog

JULY 17, 2017

By Peter Zaballos, SPS Commerce The Digital Consumer Age Of Retail The retail industry has entered a new era – the Digital Consumer Age of Retail. Consumers’ proficient use of digital channels has revolutionized the retail industry and technology has changed the way people shop today.

Omnichannel 150

Omnichannel Consumer Multi-channel Retail 150

ChannelAdvisor

JANUARY 25, 2019

Same-day delivery isn’t limited to big-box retailers like Amazon and Target. Many retailers choose to partner with a fulfillment provider that operates fulfillment centers in major urban locations. Within e-commerce order fulfillment, a variety of opportunities for automation exist. Conclusion.

Order Fulfillment 49

Order Fulfillment Fulfillment Blog eCommerce 49

Ecommerce Platforms

DECEMBER 20, 2017

In addition to that, a brand like this is often selling on multiple channels such as Amazon, Etsy, eBay, or with a physical retail store. You'll also be surprised to know that even the smaller Stich Labs pricing plans have robust tools like order importing, channel syncing, Amazon FBA support, and sales velocity reporting.

Channel 99

Channel Management Multi-channel Live Chat 99

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the face of these challenging factors, the stars are aligning to deliver another “unprecedented” holiday season for the retail industry.

Shipping Costs 280

Shipping Costs Gifts Fulfillment Consumer 280

Retail TouchPoints

JULY 26, 2021

If you’re a wholesale retailer or brand owner and you haven’t already launched a direct-to-consumer sales channel, you’d better be thinking about it. The global pandemic not only accelerated the growth in ecommerce, it highlighted the shortcomings of wholesale-only sales channels. Building an Online Presence. Digital Marketing.

Payment Services 275

Payment Services Fulfillment Web Design B2B 275

OrderDynamics

APRIL 10, 2018

Advanced Omni-Channel: Hub and Spoke. Ok, you have your omni-channel retail systems running. But, you now need to think about more advanced omni-channel options – to make your retail business truly effective. Omni-Channel Alone Is Not A Panacea. Therefore, how could omni-channel possibly be profitable?

Channel 48

Channel Shipping Costs Shipping Order Fulfillment 48

Kibo

FEBRUARY 28, 2022

In this post, we look at the most important trends and statistics that emerged from this pivotal holiday shopping season and unpack what it might mean for retailers in 2022. In 2021, for the first time ever, November and December online sales surpassed $200 billion , per data from the National Retail Foundation (NRF).

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Retail 62

Retail TouchPoints

JULY 14, 2021

Today’s online shoppers have already formed certain intuitive expectations when it comes to services offered by these ecommerce platforms, such as transparent pricing and product information, on-time order fulfillment, timely email/SMS notifications and of course, a quick and easy payment process.

eCommerce Platforms 238

eCommerce Platforms Payment Services eCommerce Small Business Retail 238

lateshipment

NOVEMBER 26, 2023

In 2023, E-commerce and retail had the second-highest benchmark for CSAT scores at 81. Chapter 3: Delivering a Seamless Order Fulfillment Process The order fulfillment process is the first step in the post-purchase experience. Here are a few tips for delivering a seamless order fulfillment process: 3.1:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Here Are The Ten Emerging Retail Trends We Predict For 2022. Personalization in the data mining age. New Look Stores.

Consumer 94

Consumer Retail Social Media Payment Services 94

Kibo

AUGUST 21, 2020

The creative contactless order fulfillment options that spiked during COVID-19, including Buy Online, Pickup In-Store (BOPIS) and Buy Online, Pickup At Curbside (BOPAC) have allowed retailers to continue to sell to local customers who aren’t ready to venture back into stores.

Order Fulfillment 62

Order Fulfillment Fulfillment Retail Multichannel 62

RetailMinded

OCTOBER 2, 2023

Effectively managing a retail supply chain is essential for meeting customer demands and maintaining a competitive edge in the market. Tackling retail supply chain challenges is a blend of smart strategies and the right technologies. Alibaba’s automated smart warehouses use robots to pick and pack orders efficiently.

Supplies 52

Supplies Management Retail eCommerce 52

Retail TouchPoints

MARCH 26, 2021

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. Thanks to modern warehouse and production management systems, retailers can now satisfy individual customer preferences. Store Fulfillment Technology for Flexible Fulfillment.

Customer Experience 307

Customer Experience Technology Customer Fulfillment 307

RTP blog

AUGUST 16, 2019

By Brandon Spear, MSTS More than 7,100 retail store closures have been announced so far this year. Using a crowdsourced delivery model, Instacart has partnered with local grocery stores and retailers to deliver products in as little as an hour. Catering to both B2C and B2B buyers can help pave the way for additional revenue.

Shipping Costs 150

Shipping Costs B2B Payments B2C 150

Algopix

NOVEMBER 8, 2023

These retail behemoths have revolutionized the way we shop and have become synonymous with online retail. The rise of e-commerce has forever changed the retail landscape. A Brief History Amazon Amazon was founded in 1994 by Jeff Bezos as an online bookstore, and it quickly evolved into a global online retail giant.

eCommerce 121

eCommerce Multi-channel Shipping Costs eCommerce Platforms 121

RetailMinded

APRIL 2, 2024

How To Boost Your E-commerce E-commerce has become a very important part of global retail, especially during the last few years. To illustrate the point, in 2024 retail e-commerce sales are calculated to exceed 6.3 Order fulfillment mechanics is important in terms of how you want customers’ orders to be timely processed and delivered.

eCommerce 52

eCommerce Order Fulfillment Live Chat Shipping 52

Ecommerce Platforms

JULY 15, 2020

Here's our summary of the top ecommerce fulfillment companies out there: ?? Summary table: 5 of the best order fulfillment companies. Fulfillment service provider. How is Fulfillment Different from Dropshipping? ?? What Are Some of the Top International Fulfillment Companies? ?? It better be a good one.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

OrderDynamics

SEPTEMBER 18, 2018

What Exactly is Omni-Channel Order Management? Omni-Channel Order Management – what is it in the context of ‘The Age of the Customer’? Even though we are in ‘The Age of the Customer’ we still see and hear of retailers not providing the right brand experience across channels. Take a look at MySpace.

Channel 52

Channel Management Shipping Costs Shipping 52

Fabric

MARCH 27, 2023

This edition further improves the connection between fabric Marketplace and the retailer/ vendor Shopify platform. Benefits: Suppliers get better control over the merchandise they want to share with retailers for dropshipping. Benefits: fabric Marketplace integrates seamlessly with your current workflow.

Merchant Services 130

Merchant Services WooCommerce BigCommerce Shopify 130