Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Understanding how to get repeat customers can boost your revenue. How does this work?

Customer 88

Customer Customer Retention Social Media X-cart 88

Ecommerce Platforms

MARCH 15, 2021

It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. Metrilo operates with the understanding that customer retention using their methods (more on this in a sec) boasts lower acquisition costs and better profit margins. Cohort comparisons. A customer database.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Kissmetrics

MARCH 23, 2018

Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. And customer experience can play a big role in customer retention and loyalty.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Smile.io

FEBRUARY 2, 2024

has access to the world’s largest loyalty dataset, with over a decade of data from billions of ecommerce orders.  Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  Key Takeaways:  Smile.io

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

ViiBE Blog - Retail

JANUARY 15, 2021

Functionally speaking, the integration of omnichannel support into co-browsing takes customer support to the next level by allowing agents to solve all customers issues on a single platform. By intervening at checkout windows, agents can seamlessly guide customers to complete their purchases. annually compared to just 0.8%

Omnichannel 52

Omnichannel Live Chat Comparison Shopping X-cart 52

ViiBE Blog - Retail

JANUARY 15, 2021

Functionally speaking, the integration of omnichannel support into co-browsing takes customer support to the next level by allowing agents to solve all customers issues on a single platform. By intervening at checkout windows, agents can seamlessly guide customers to complete their purchases. annually compared to just 0.8%

Omnichannel 52

Omnichannel Live Chat Comparison Shopping X-cart 52

Ecommerce Platforms

JULY 10, 2021

Using analytics unlocks a fair few benefits, including: Being able to gather accurate data to offer better, personalized, customer-focused marketing and customer service. . Get a proper feel for customer retention and churn. Further reading: BigCommerce vs Shopify : The Ultimate Comparison.

Shopify 211

Shopify Shipping Costs SEO Live Chat 211