Retail TouchPoints

MARCH 5, 2021

The beverage alcohol company, which has operated as a traditional distributor-based wholesale business for decades, is currently in the process of building out standalone websites for its key brands as it moves toward becoming a customer-centric omnichannel operation. Moving from Traditional DTC to a Digital-First Approach. “So

Omnichannel 236

Omnichannel Channel Shopify Operations 236

Kissmetrics

SEPTEMBER 14, 2020

Don’t forget to consider your: Email platforms Social media tools Internal communication software Customer service tools Calling/video chat software Shopping cart (for ecommerce) Contract/proposal software Connectors (i.e., Make a list of the tools you use and double-check to make sure your CRM integrates with them.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. To deliver on those expectations the retailer knew that an omnichannel approach was essential.

POS 290

POS Omnichannel Webinar Point of Sale 290

Ecommerce Platforms

APRIL 28, 2018

23% of potential online buyers purposely abandon their shopping carts in order to collect coupons that sellers send to try and close the sale. (E-Consultancy,2016). 86% of consumers said they would like to receive promotional emails from companies they do business with at least monthly. (Techcrunch,2016). E-Consultancy,2016).

eCommerce 187

eCommerce Live Chat B2B Social Media 187