Retail TouchPoints

AUGUST 20, 2020

That weapon is an immensely valuable yet often underappreciated asset: data capital, specifically around consumer insights and demand forecasting. The few retail and consumer goods leaders that have taken notice are vigorously investing in open source technologies, data management and data science skill sets to leverage their data.

Retail 182

Retail Consumer Goods Omnichannel Mobile 182

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. consumer health concerns still loom, according to survey data from Shopkick.

Retail 274

Retail Beauty and Health Books Omnichannel 274

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

Retail 183

Retail Beauty and Health Omnichannel Operations 183

Retail TouchPoints

JUNE 26, 2023

The latter is a particularly welcome development for large purveyors like Vintage Wines, which now have more options and space to introduce their offerings to consumers, and Kogan has been integral in rolling this out across the company’s portfolio at retailers across the country.

Food and Beverages 247

Food and Beverages eCommerce Fashion Information 247

Retail TouchPoints

DECEMBER 27, 2021

The subcategories of retail companies that we engaged with — aftermarket auto parts retailers and dollar stores — tend to have their business model centered around a brick-and-mortar store presence, in contrast to omnichannel retailers such as big box stores or apparel manufacturers. COVID Rear-View Mirror.

Retail 345

Retail Supplies Customer Loyalty Fashion 345

Retail TouchPoints

JULY 11, 2023

These growth rates present big opportunities for brands, especially those that want to reach digitally savvy consumers in new markets. Younger consumers are especially open to buying from brands beyond their own borders. Do the Market’s Consumers Understand Your Products and Services? ” 4. “For ” 4.

Fulfillment 233

Fulfillment Consumer Consumer Goods Download 233

Retail TouchPoints

APRIL 13, 2021

Ethical consumer goods brand The Honest Company filed for its long-anticipated IPO on April 9, 2021. Building a brand based on conscious consumers was considered niche and not scalable. According to the SEC filing , The Honest Co. will seek to list on the Nasdaq under the symbol “HNST” at a value of $100 million.

eCommerce 273

eCommerce Consumer Consumer Goods Channel 273

Retail TouchPoints

JANUARY 13, 2023

In general, consumer spending on goods has proven weaker as more Americans are spending available funds on services, travel and activities that were limited during the pandemic ,” said Lisa Plonka, Partner and leader of Plante Moran ’s Consumer Goods Practice. and 27% globally, according to Salesforce.

Electronics 228

Electronics Toys Small Business Retail Sporting Goods 228

Optimizely

FEBRUARY 22, 2018

Day one of eTail West focuses on omnichannel and unified commerce; day two focuses on digital and omnichannel success ; and on day three, tech, AI, mobile and immersive media is the theme. C-Level Keynote Panel Discussion: Your Big Opportunity: Tapping Into The Omni-Nature of Today’s Consumer. February 27th at 11:30 AM.

Omnichannel 186

Omnichannel Mobile Shipping Costs eCommerce 186

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? consumers (75%) have been researching and making purchases in both online and brick-and-mortar stores. Per McKinsey’s research, most U.S.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? For consumable goods and frequent purchases this could be even more advantageous. The post Store Manager: How Critical are Store Associates to Omnichannel? Through it all, one thing has remained constant – the human element.

Omnichannel 50

Omnichannel Management Customer Experience Channel 50

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? For consumable goods and frequent purchases this could be even more advantageous. The post Store Manager: How Critical are Store Associates to Omnichannel? Through it all, one thing has remained constant – the human element.

Omnichannel 48

Omnichannel Management Customer Experience Channel 48

Retail TouchPoints

SEPTEMBER 29, 2020

Retailers are faced with the task of creating immersive shopper journeys within their brick-and-mortar stores, while at the same time reassuring skittish consumers that the experience is safe for them. Increased digital competition will heighten the need for retailers to satisfy consumers. Checklist to Ensure a Profitable Holiday.

Webinar 253

Webinar Payment Services Shipping Costs Retail 253

Retail TouchPoints

MAY 14, 2021

Ecommerce has allowed businesses to expand their reach and sell to a greater number of consumers in more locations. Meanwhile, brands like Nike ramped up their direct-to-consumer (D2C) offerings. 20190807_VUEALTA_HEADSHOTS_GHP. Lead by Being a Team Player. Consider the network that many businesses already have in place.

Supplies 146

Supplies Events POS Operations 146

Retail TouchPoints

JULY 19, 2023

We put great effort into ensuring that our benefits package resonates with employees’ needs,” said Kelley Kurtzman, SVP of Consumer Field Sales at Verizon. For example, Verizon has built its benefits package to ensure it addresses the financial, social, emotional and physical wellbeing of employees. “We

Technology 169

Technology Mobile Customer Experience Consumer Goods 169

ESW

SEPTEMBER 7, 2020

The food and beverage multinational isn’t the only major consumer packaged goods brand that has started selling directly to consumers, either. At Snacks.com , consumers can choose from over 100 Frito-Lay products. The two websites come at a time when the way consumers buy products is changing.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

Retail TouchPoints

JUNE 17, 2021

Forecasting in situations with rich historical data continues to be a top-performing use case for AI in retail, as we’ve seen stronger adoption in the grocery and fast-moving consumer goods spaces. Milk, bananas and cereal are all products that consumers buy regularly, which means there’s plentiful data to collect.

Retail 146

Retail Fashion Events Consumer 146

Retail TouchPoints

APRIL 15, 2021

A Forrester report titled Geopolitical Disruption Demands Local Trust reveals that existing consumer demands for local, relevant experiences have compounded during the pandemic. Value-based consumption and the need to make meaning for both consumers and employees is deeply rooted into local cultures.” Husson: It is indeed so tricky.

Consumer 168

Consumer Marketing Technology Customer Experience 168

Retail TouchPoints

MAY 13, 2021

Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories. The company also pointed to increasing engagement among existing consumers as a growth driver. billion ) in fiscal year 2021.

Home Furnishings 172

Home Furnishings Arts Merchant Services Operations 172

Retail TouchPoints

AUGUST 27, 2020

The adaptations consumers have made during the pandemic to work, learn, shop and socialize from their homes are projected to last well beyond the time when the coronavirus is just an unpleasant memory. Additionally, 56% of consumers said they’re buying more locally sourced products, and 84% of this group plan to continue doing this.

eCommerce 222

eCommerce Retail Consumer Presentation 222

Korona

MARCH 23, 2022

While supply chain issues continue to be persistent thorns in the side of businesses, the demand for consumer goods, both in physical stores and across eCommerce retail, has continued to increase. Omnichannel Retail Trends . Integrate your brick-and-mortar and eCommerce inventory counts to an omnichannel order management model.

Payment Services 52

Payment Services POS Retail Social Media 52

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. To deliver on those expectations the retailer knew that an omnichannel approach was essential.

POS 266

POS Omnichannel Webinar Point of Sale 266

GetElastic

APRIL 14, 2022

We’ve helped companies ranging from retail, manufacturing, professional services, consumer goods, healthcare, and hospitality spaces realize their eCommerce goals and bring their brands to life including: Pella Windows and Doors came to Elastic Path with a need to develop an online revenue stream to continually evolve their business.

Payment Services 78

Payment Services Multi-channel Payments Customer Experience 78

Kissmetrics

SEPTEMBER 14, 2020

They also offer specialized solutions for 14 different industries, including: Financial services Healthcare Manufacturing Consumer goods Energy Communications Nonprofits. It includes features, like: Account and contact management Case and knowledge management Omnichannel communications Service catalog Contact center.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Ecommerce Platforms

APRIL 28, 2018

86% of consumers said they would like to receive promotional emails from companies they do business with at least monthly.(Statista,2016). 4 in 5 consumers use search engines to find local information. 4 in 5 consumers use search engines to find local information. 43% of consumers do online research while in the store.(Wordstream,2016).

eCommerce 187

eCommerce Live Chat B2B Social Media 187

ROI Revolution

AUGUST 5, 2021

Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases. billion in consumer spending in Q2. Still, overall, 62.5%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Last year, consumers moved toward digital more quickly than ever in light of the coronavirus pandemic. With store closures, safety concerns about being around other people, and more, consumers shifted to online shopping enough last year to push ecommerce to levels that weren’t expected until 2025! December 2. billion in revenue.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

OrderDynamics

DECEMBER 27, 2017

Consumers are taking advantage of friction-free processes and technology to search for, buy, and attain consumer goods more easily than ever. But this easing of the product acquisition process for the consumer also brings new challenges for retailers. Give the People What They Want. The Future is Flexible.

Payment Services 50

Payment Services Payments Shipping Costs Fulfillment 50

ROI Revolution

JUNE 1, 2021

Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety. Marketing to consumers in a post-pandemic world. Sending the right communication to the right customers only became more important with the pandemic as brands and consumers alike struggled to adjust to a rapidly shifting marketplace.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

Alternative payment options have surged over the past year and a half after the coronavirus pandemic pushed consumers to be wary about high-contact shopping. In fact, over 45 million consumers will use BNPL this year. Contactless payment methods surged last year with the pandemic and consumers’ concerns around safety.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MAY 6, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. COVID-19 brings increased consumer openmindedness. of CMOs report increased acknowledgement from customers of companies’ attempts to “do good.”.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

Retail TouchPoints

AUGUST 30, 2023

Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based But research from PwC points to a few key factors, including discrepancies between what consumers and executives deem important. based survey conducted by Dynata.

Customer Loyalty 247

Customer Loyalty Retail Shipping Costs Financial Services 247

ROI Revolution

APRIL 8, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Casual apparel brands thrived in 2020 with consumers spending more time at home. Omnichannel retailers Kohl’s and Nordstrom Inc. Claim your copy!

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

retailnext

OCTOBER 1, 2019

Amazon excels at retaining a top-of-mind position with consumers. If consumers perceive it’s too difficult to get help, they may let their frustrations fester. The sortable centers contain things like housewares, toys or consumer goods. MIMIC: Offer Services Through an Ever-Growing Number of Platforms or Products.

Live Chat 52

Live Chat Shipping Operations eCommerce 52

Retail TouchPoints

FEBRUARY 11, 2022

A key reason for the challenge is that consumers’ frequent starting points for online shopping are Amazon and Google. Most retailers aren’t going to be able to beat Amazon in terms of price and convenience, so they should instead focus on finding reasons for consumers to shop with them that Amazon can’t match.

Customer 237

Customer Sporting Goods Consumer Consumer Goods 237

ROI Revolution

JANUARY 5, 2022

Even as government mandates and consumer comfortability with in-store shopping fluctuate, we can anticipate that consumers’ preference for digital won’t go away. Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences. trillion to make up 21.8%

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

Our executive holiday guide for 2021 reveals key insights to prepare your brand to thrive, like the 4 crucial components of a successful holiday strategy & strategic targeting tips to reach new consumers. Latest stats: Consumer electronics + COVID-19. Globally, consumer electronics ecommerce is expected to grow to $343.34

eCommerce 78

eCommerce Social Media Payments Payment Services 78