Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 270

Payments Payment Services Customer Experience Social Media 270

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. It’s a way to treat ourselves, and to indulge in a little luxury.

Social Media 279

Social Media Payments Shipping Download 279

Retail TouchPoints

AUGUST 7, 2023

Revenues were down more than expected, decreasing 42% YoY to $78 million ; adjusted EBITDA was in line with expectations but still represented a loss of $66 million in the quarter; and monthly active users were down 48% to 12 million. “The The trade-off is long shipping times, another thing Wish is working hard to improve.

Shipping Costs 245

Shipping Costs Merchant Services Payment Services Shipping 245

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Shipping Costs 285

Shipping Costs Payment Services Merchant Services Payments 285

BigCommerce

JULY 19, 2018

has been the highest consumer of wine in the world since 2014. But the sector of the wine industry with the largest growth is direct-to-consumer sales (D2C). Whether you compare it to grocery stores, convenience stores, or independent wine shops, winery D2C shipping continues to be the leading retail channel.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

BigCommerce

MARCH 30, 2018

In 2016, that revenue jumped to $2.6 And while the most popular subscription sites above are focused almost exclusively on membership and subscription services, know this: You don’t have to focus exclusively on subscriptions to make subscription ecommerce a profitable, predictable revenue driver. Customer experience.

Subscription 345

Subscription Payments eCommerce Payment Services 345

ESW

AUGUST 18, 2023

The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. These experiences don’t happen by accident.

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

ESW

MAY 29, 2024

However, venturing into the international market presents a myriad of challenges—from navigating complex logistics to ensuring a seamless customer experience across diverse cultures. With the click of a button or the tap of a finger, consumers from every corner of the globe can access a wide array of products and services.

Payment Services 78

Payment Services eCommerce Payments Shipping Costs 78

ESW

DECEMBER 4, 2023

Stefan Hamann, Shopware CEO, commented: “We’re very happy to have ESW on board as a partner sharing the same mission to create unforgettable shopping experiences to help merchants achieve their goals and reap the benefits of a wider margin and increased revenue powered by new DTC and global trading opportunities.”

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

Kissmetrics

FEBRUARY 3, 2021

These are great to add functionality to your web store to boost customer experience without writing code. You also have all kinds of extension options, such as store management, product page, checkout, shopping cart, better search, payments, shipping, and reporting. This, in turn, could help boost your sales and revenue.

Shopify 326

Shopify Payment Services WooCommerce Payments 326

Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). It was an involved, intense process.

Merchant Services 237

Merchant Services Payment Services Customer Experience Outdoor 237

Groove

FEBRUARY 11, 2019

Having worked with hundreds of clients, we've boiled our experience of what works (and doesn't) into a few actionable eCommerce hacks to help you grow. Free Shipping & Reliable Fulfillment. Personalized Experiences. Abandoned cart workflows use automated emails to redirect consumers back to their carts. Retargeting.

eCommerce 258

eCommerce Payments eCommerce Platforms Recommendation 258

ESW

MARCH 20, 2024

Selling DTC perfume and fragrance is an effective way to delight current brand fans and also attract new customers by offering an accessible entry point to high-end or luxury brands. This categorisation is particularly relevant for air shipping. They can ship easily via various methods, including air. billion in 2024.

Payment Services 78

Payment Services Payments Customer Loyalty Shipping 78

Retail TouchPoints

AUGUST 25, 2021

Brands also need to own this entire journey, otherwise they run the risk of losing control and any chance of retaining their customers along with it. If a customer experiences downtime on a website or an outdated mobile app with a broken UX, they’ll bounce to a competitor. Website downtime simply wasn’t an option. The answer?

Payment Services 263

Payment Services Retail Multi-channel Payments 263

Groove

OCTOBER 7, 2022

Types of Subscription Programs Replenishment The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. In some cases.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Kissmetrics

APRIL 12, 2021

They offer some of the best-known subscription boxes around, reflecting an increasingly popular (and potentially lucrative) business model. For a monthly fee, consumers receive a box filled with goodies ranging from sample-size toiletries to leisurewear. Recurring Business Revenue. Enhanced Customer Experience.

Subscription 265

Subscription Shipping Costs Payment Services Payments 265

lateshipment

AUGUST 17, 2023

What is Returns Experience Management? E-commerce returns from a business’ PoV aren’t just collecting the shipped-out product back and taking further steps to rectify the issue. Customers often do not purchase again after receiving refunds to their original payment method, resulting in a lost sale and extra shipping costs 4.

Management 130

Management eCommerce Payment Services Merchant Services 130

GetElastic

JULY 1, 2022

When multiple brands co-exist the cart and checkout experience should be seamless for the customer. With Elastic Path Payments , brands can facilitate complex checkout processes across customer touchpoints or geographical markets and drive revenue growth with ease. Deliver unique customer experiences.

Shopping Carts 147

Shopping Carts Payment Services eCommerce Demo 147

Retail TouchPoints

OCTOBER 18, 2023

Some fashion brands, including Zara, J.Crew and Uniqlo , have begun charging for returns in order to claw back lost revenue and dissuade certain behaviors. Customer data analysis: This can be carried out to detect potential networks of fraudsters working together.

Payment Services 275

Payment Services Shipping Costs Payments Shipping 275

Groove

OCTOBER 7, 2022

The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Customers use this offering because of the convenience of items showing up at just the right time. The most well-known example of this program is Amazon’s Subscribe and Save on Prime-shipped items.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Wiser

OCTOBER 11, 2023

The Fundamentals of eCommerce Business Models An eCommerce business model is a strategic business plan, outlining how an online business will generate revenue, identify the targeted customer segment, and deliver value to said customers. For example, Amazon and eBay.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Ecommerce Platforms

JULY 23, 2021

You don't have to bother about products getting missing, delivering inferior products, horrible customer care, or delayed shipping. This ensures that you focus on your other primary business processes every day. Think of it, your dropshipping supplier will be responsible for a major aspect of your business.

Shipping Costs 211

Shipping Costs Payment Services eCommerce Payments 211

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

GetElastic

NOVEMBER 23, 2021

Ongoing supply chain issues, continued disruption from the pandemic, worker shortages and consumer habits that have changed forever have forced ecommerce brands to operate in new ways in 2021. Plan for new consumer behaviors: The events of 2020 changed the world, but by some measures, that may actually be a good thing for ecommerce brands.

Payment Services 148

Payment Services Merchant Services eCommerce Payments 148

Retail TouchPoints

AUGUST 19, 2020

It would seem that scales have long been tipped in favor of the retail giants — those with massive footprints, established brands, warehouses chock-full of supply to meet global consumer demand and the resources to offer a wide array of products. Hidden Revenue Opportunities. e-Commerce. Data And Insights.

eCommerce 272

eCommerce Merchant Services Games Payment Services 272

ESW

FEBRUARY 1, 2024

To identify and evaluate consumer preferences, ESW conducts an annual, large-scale survey of global ecommerce consumers. When given the choices of paying for return shipping, paying a fixed membership fee that includes free returns or paying a restocking fee, most (37%) said they would pay for return shipping.

eCommerce Marketing 78

eCommerce Marketing eCommerce Marketing Payments 78

Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. A lasting effect of the pandemic is that it’s increased customer demand for more options and raised expectations for more personalized experiences.

Mobile 263

Mobile Payment Services Technology Payments 263

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Essentially, The Amazon Effect refers to the ways in which consumer expectations have changed as a result of shopping with the dominant online marketplace.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Payment Services 276

Payment Services Marketing Beauty and Health Customer 276

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. However, this is only possible if your retail sales associates provide an exceptional customer experience. Free shipping leads to more orders. And more loyalty will lead to better sales.

Improvements 98

Improvements Payment Services POS Payments 98

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

ESW

DECEMBER 3, 2018

This is the promise of direct-to-consumer business models. By cutting out an intermediate retailer, brands get to shape their customers’ shopping experiences for themselves. This creates new opportunities to build brand-customer relationships and new opportunities to grow revenue.

Payments 94

Payments eCommerce Payment Services Mobile 94

Retail TouchPoints

JULY 3, 2023

stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ We are very focused on getting physically in front of our consumer, and i n Europe the strategy there is around very niche markets like dance, BMX, etc.

Management 276

Management Payment Services Payments Operations 276

ESW

DECEMBER 17, 2018

So far we’ve discussed driving eCommerce revenue by using advanced marketing tactics and investing in user experience. If smart marketing builds qualified leads and UX increases conversions, focusing on user trust can help you earn loyal repeat customers. Encourage them to be about serving the customer experience.”

Payments 84

Payments Payment Services eCommerce Shipping Costs 84

ESW

FEBRUARY 5, 2020

Payment Processing A 2019 study by Internet Retailer, BlueSnap and Kount found that one of the biggest challenges for U.S. retailers looking to enter foreign eCommerce markets is currency and payment processing. Further complicating matters: Consumers in different markets have wildly different preferred payment methods.

Payment Services 103

Payment Services Merchant Services Shipping Costs Payments 103

Retail TouchPoints

JULY 15, 2020

All this comes against a backdrop of a breathtaking shift that’s under way, with consumers abandoning traditional brick-and-mortar stores to do their shopping almost entirely online. But, as merchants improvised to meet the needs of the moment, they also confronted new potential for fraud-related revenue leakage.

Merchant Services 286

Merchant Services eCommerce Payment Services Payments 286

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. That’s not all!

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130