Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security.

Payment Services 278

Payment Services Retail POS Operations 278

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. There are lots of ways to get information about your clients.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. Apps are a great way to consolidate all brand information in one place for shoppers. This can include the weekly circular, curbside orders, aisle information, loyalty cards and chatbots.

Small Business Retail 246

Small Business Retail Marketing Retail Social Media 246

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

Retail TouchPoints

MAY 8, 2024

“Build the journey or flow you want your customers to follow; tidy up your spaces because cluttered store racks or cluttered websites have the same effect — customers leave; and ensure support and service really cater to customer needs. Mobile delivered 77% of traffic, but only 56% of revenue.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences. Zero-Party Data and the Rise of Conversational Commerce.

Customer 242

Customer Retail Information Consumer 242

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. With mobile sales estimated to reach $3.56 found out as much when their plans to share confidential customer information with an offline marketing agency were revealed. With all that in mind (dizzy yet?),

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Groove

MAY 3, 2018

Smile.io – Loyalty Programs. Customer loyalty programs help establish repeat purchasers and turn them into evangelists. helps brands create programs that reward customers for leaving a review, placing an order, sharing on social and more. With a mobile-first UI, custom tier names and VIP program capabilities, Smile.io

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

Retail TouchPoints

SEPTEMBER 17, 2020

But in the customer’s mind, they have one relationship with the retailer, not separate ones for every channel. That unified relationship needs to be consistent across all interactions, whether online, in-store, via email or on mobile. Retailers also must put the tools in place to continuously reengage with the customer.

eCommerce 248

eCommerce Mobile Channel Customer Loyalty 248

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. Additionally, B2B buyers want a website that is easy to use and mobile-friendly, with quick and easy product search and navigation.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Upsellit allows you to deliver timely and relevant messages to desktop and mobile users, increasing brand visibility and driving immediate action.

Customer Loyalty 109

Customer Loyalty Conversion Optimization Shopping Carts Technology 109

UpSellIt

AUGUST 23, 2023

By implementing personalized targeting tactics, you can effectively combat cart abandonment by delivering customized messages and incentives that motivate customers to complete their purchase. When customer concerns and hesitations are addressed, you’ll find a significant increase in conversions and customer satisfaction.

eCommerce 127

eCommerce Recommendation Omnichannel Customer Data 127

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. By including personalized product recommendations, tailored offers, and customized content, businesses can drive higher engagement and sales.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Email Audience

JUNE 12, 2024

Today users expect personalized experiences, information, and moments tailored directly to them. This location-based marketing strategy uses geographical information to tailor content and messages. For example, a retail store might set up a geofence around its location and send special offers to customers who enter the area.

Marketing 59

Marketing Technology Mobile Improvements 59

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers.   Mobile optimization — 76% of shoppers in the U.S. has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

GetElastic

SEPTEMBER 16, 2021

After all, that’s where the customers are, right? We’ve even recently seen the adoption of in-store mobile self-checkout and COVID-19 introduced the concept of curbside pickup. This means businesses can give customers a more seamless, frictionless experience. 63% of shopping occasions begin online ( Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

After all, that’s where the customers are, right? We’ve even recently seen the adoption of in-store mobile self-checkout and COVID-19 introduced the concept of curbside pickup. This means businesses can give customers a more seamless, frictionless experience. 63% of shopping occasions begin online ( Source ).

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

AUGUST 29, 2022

The popular Canadian coffee chain Tim Hortons recently experienced negative publicity after multiple government agencies shed light on the company’s mobile app privacy policies and data collection methods. This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty.

Mobile 312

Mobile Payment Services Payments Retail 312

365 Retail

MAY 1, 2024

If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Most offer omnichannel support so you can access them via phone, mobile app, live chat, social media, or email—cutting response times dramatically. Security is paramount for ecommerce brands.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

RTP blog

MAY 7, 2018

It all comes down to the data. Specifically, retailers should consider assessing their available customer data resources in the following manner: Take time to understand a customer’s background and its impact on purchasing decisions. Customer preferences can’t be identified simply by one aspect of their background.

Customer 150

Customer Customer Loyalty Clothing Consumer 150

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Personalization and Customization Personalization is no longer a luxury; it’s an expectation.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Korona

OCTOBER 4, 2022

And for that, the right POS features can help your coffee shop build customer loyalty while improving your coffee shop’s operational efficiency and margins. Gift cards and mobile loyalty program. Customer Facing Display To Improve Customers Checkouts. Easy and flexible menu management.

POS 52

POS Payment Services Merchant Services Point of Sale 52

Ecommerce Platforms

AUGUST 29, 2022

There’s a “Premium” plan for $49 per month, which supports unlimited referrals and customers, data reports, and dashboards. You also get automated fraud protection, and live chat customer service. There’s a no-code rewards page builder, and email integration built-in, so you can keep your customers informed about their points.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

iVend

MAY 11, 2022

Create differentiation and awareness – imaginative promotions can create a customer experience that sets a retail business apart from its competition , and keep it at the forefront of shoppers’ minds. The data enables greater insights and further tailoring of future promotions.

Retail 52

Retail POS Technology Customer Data 52

Kibo

DECEMBER 14, 2021

Let’s dive into how brands can take advantage of the omnichannel customer journey, mobile experiences, social media, and corporate responsibility to reach and secure the millennial consumer today and into the future. Your website should load smoothly on mobile phones, tablets, desktop computers, laptops, and more.

Social Media 62

Social Media Retail Mobile Omnichannel 62

FastSpring

MAY 13, 2021

Table of contents: Add “Buy Now” Button to Homepage Reduce Number of Clicks Optimize Page Speed Feature Localized Currency Use Localized Call-to-Action Offer Multiple Pricing Options Keep Your Online Shopping Carts Secure Implement Localized Carts Optimize for Mobile Minimize Number of Pages Send Abandoned-Cart Emails Reduce Number of From Fields.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

FastSpring

MAY 13, 2021

Table of contents: Add “Buy Now” Button to Homepage Reduce Number of Clicks Optimize Page Speed Feature Localized Currency Use Localized Call-to-Action Offer Multiple Pricing Options Keep Your Online Shopping Carts Secure Implement Localized Carts Optimize for Mobile Minimize Number of Pages Send Abandoned-Cart Emails Reduce Number of From Fields.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 187

Consumer Payment Services Fulfillment Multi-channel 187

Ecommerce Platforms

OCTOBER 4, 2022

On top of that, you can also edit product information and synchronize these edits across all your sales channels. Data Analytics. Shopline provides a real-time analytics dashboard that gives insights into customer data, traffic, marketing performance, which products sell best, etc. Client Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Omnisend

FEBRUARY 27, 2023

For example, if you have gender information, you can send an email directly for women to celebrate themselves or the women in their lives. Depending on what kind of information you have about your customers, you can also tailor the message for employers, colleagues, etc. Always remember to personalize your emails.

Gifts 88

Gifts Shipping Recommendation Information 88

MagentoBrain

MAY 4, 2023

It is a cloud-based solution that provides users with the ability to collect, analyze, and interpret data from their online store, allowing them to make informed decisions and optimize their operations. Mobile Access: The platform is accessible via mobile devices, allowing users to access their data and reports on the go.

Magento 52

Magento Payment Services Payments eCommerce 52

Ecommerce Platforms

MARCH 24, 2022

The best POS system for coffee shops is a convenient solution for managing transactions, customer data, and inventory tracking in one place. For companies on the move, Square for restaurants POS offers a mobile, flexible, and easy-to-use environment for point of sale transactions. Square POS. Ease of Use. Try Square POS.

POS 104

POS lightspeed Payment Services Shopify 104

Ecommerce Platforms

MARCH 14, 2022

Mobile POS systems are all the rage right now, and as we head into 2022, their adoption rate is only going to increase. Mobile POS systems aren’t new, but they have grown in popularity considerably in the past couple of years. Mobile POS systems aren’t new, but they have grown in popularity considerably in the past couple of years.

POS 197

POS Payment Services Mobile Payments 197

Omnisend

APRIL 26, 2021

IKEA’s Place App uses augmented reality to help customers visualize a product in their homes. With 73% of users reporting either high or very high satisfaction with mobile Augmented Reality experiences, and its use boosting conversion by 40% , it’s clear that AR is here to stay. April & Oak’s welcome series and incentive.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135