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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

Companies with loyal customers understand their customers’ needs and deliver personalized experiences. There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features. Tip 2: Simplify the cart and checkout process.

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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. When it comes to customer service these days, ecommerce businesses are expected to deliver the highest quality experience. This is no surprise. Text message.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

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How to Think About Your Tech Stack Strategically during COVID-19

Optimizely

Integrate back-end inventory data with your marketing platforms. Front-end scraping isn’t enough, or you could wind up selling a product you can’t fulfill. Make it ridiculously easy for customers to get in touch with you. Bring more visibility to live chat, phone numbers, and every other customer support channel you offer.

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Make Customer Service Your Most Valuable Asset This Holiday Season

BigCommerce

After looking at data from 100 medium sized online commerce businesses that use Re:amaze to help customers via email, social media, and live chat in 2017, we found that on average, there was over a 75% increase in average daily customer service volume between the months of October – December compared to the months of January – September.

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

Chapter 3: Delivering a Seamless Order Fulfillment Process The order fulfillment process is the first step in the post-purchase experience. It’s important to make sure that this process is seamless and efficient to avoid customer frustration. Here are a few tips for delivering a seamless order fulfillment process: 3.1:

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Students In E-Commerce: 6 Simple Tricks To Run A Successful Online Store

RetailMinded

Delegate Order Fulfillment As a student, you must be on a budget and not have much money to invest in your store. This way, your merchant will handle everything related to order fulfillment, including inventory management, packaging, etc. And you will have more time to focus on customer satisfaction and sales.