Retail TouchPoints

APRIL 7, 2022

The geofenced virtual drive-thru solution provides these retailers with customer data linked to delivery, which will aid their marketing efforts and increase the potential for them to develop additional revenue streams.

Fulfillment 281

Fulfillment Customer Data Technology Customer 281

Kibo

APRIL 21, 2021

And the right POS doesn’t just enable endless aisle by providing real-time access to enterprise-wide inventory, it lets sales associates place orders from inventory across your retail network with flexible shipping and pickup options powered by split fulfillment. What Are the Results of Endless Aisle and Split Fulfillment?

POS 62

POS Fulfillment Point of Sale Shipping 62

Groove

SEPTEMBER 29, 2020

From automation functionality to abandoned carts and more, the integration makes it easier for merchants to take advantage of valuable customer data. See customer data like: First & last order date. We'll be happy to answer any questions and discuss how the integration can fulfill your company's unique needs.

Shopify 363

Shopify Shopping Carts Merchant Services Customer Data 363

Retail TouchPoints

JULY 14, 2023

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. Artificial intelligence (AI) is reshaping the way brands connect with their customers.

eCommerce 244

eCommerce Order Fulfillment Fulfillment Multi-channel 244

Retail TouchPoints

FEBRUARY 14, 2024

In most cases, it’s fulfilled directly by the brand just like they fulfill other ecommerce orders. We’ve got a handful of brands that are fulfilling from stores, including Mulberry, and Tod’s fulfills from one of their locations as well. We look at ourselves as a solution provider for these brands.

Fulfillment 244

Fulfillment eCommerce Other Consumer 244

Retail TouchPoints

MARCH 3, 2023

There are four main tactical challenges that retailers seem to be facing in getting personalization off the ground: Data management, data analytics, alignment of retail organizations across functions and tools and technology enablement. Customers’ data trails can help retailers access preferences, past orders and history.

Consumer 282

Consumer Customer Loyalty Customer Experience Recommendation 282

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

Retail TouchPoints

JUNE 2, 2021

The most immediate concern when managing both website architecture and new shopping habits is making sure customers can still get what they need with minimal friction, and GNC leveraged its partnership with Verint to ensure that its ecommerce experience was as smooth as possible despite the turbulent times.

Fulfillment 299

Fulfillment Customer Experience Improvements Operations 299

Retail TouchPoints

OCTOBER 18, 2023

Here are five ways data analytics can assist in the fight against returns fraud: Pattern recognition and anomaly detection: Data analytics can analyze vast amounts of transaction, inventory and customer data to establish normal shopping patterns and behaviors.

Payment Services 277

Payment Services Shipping Costs Payments Shipping 277

Retail TouchPoints

AUGUST 17, 2023

This technology blends public and private cloud services to deliver the perfect environment for processing, storing and scaling data. It allows businesses to handle large volumes of customer data in a secure and efficient way, providing them with the flexibility they need to adapt to changing demands while ensuring data privacy and security.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

Retail TouchPoints

JUNE 22, 2021

The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements. Saks OFF 5TH President and CEO Paige Thomas will retain her role in the new digitally native business.

Specialty Retailers 201

Specialty Retailers Other Apparel Department Stores 201

Retail TouchPoints

JANUARY 11, 2023

Not to mention that Shopify has many other technology partners that can help brands of all sizes connect their channels and therefore, all of their customer data — improving the entire lifecycle for the customer. This is especially helpful to mitigate excess inventory and stockpiles of items customers aren’t purchasing.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

NOVEMBER 10, 2020

Using a customer experience automation solution to collect and analyze customer data as a way to predict likely returns based on the order’s characteristics (multiple sizes of the same black dress, for example) can also help you to plan and predict return volume. This drives nuanced changes in communication.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

Fulfillment 239

Fulfillment Operations Shipping Costs Order Fulfillment 239

lateshipment

NOVEMBER 26, 2023

Chapter 3: Delivering a Seamless Order Fulfillment Process The order fulfillment process is the first step in the post-purchase experience. It’s important to make sure that this process is seamless and efficient to avoid customer frustration. Here are a few tips for delivering a seamless order fulfillment process: 3.1:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

AUGUST 13, 2021

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy, Retail, North America at Publicis Sapient in an interview with Retail TouchPoints.

eCommerce 299

eCommerce Operations Customer Experience Omnichannel 299

Retail TouchPoints

NOVEMBER 18, 2021

The six qualities of a real-time retailer include: The ability to offer an authentic personalized service, based on consistent customer data across all points of contact. A fast, flexible and responsive fulfilment process. Optimized supply chain management to avoid stockouts and overstocking. Embrace the Need for Speed .

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

OCTOBER 25, 2023

” Fulfillment and the last mile “It’s all about transparency, transparency, transparency about when a package will arrive, as well as [the retailer or shipper] knowing if hiccups are occurring,” that might delay a delivery.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

GetElastic

JUNE 8, 2023

The growth of social commerce may seem at odds with the need for commerce brands to capture more first-party customer data. It is possible to experiment with social commerce channels, without giving up control of your customer data. which nearly wiped out many D2C brands with its excessive customer acquisition costs.

Merchant Services 78

Merchant Services Social Media Customer Data Channel 78

Ecommerce Platforms

FEBRUARY 16, 2023

For instance, using Shopify, you can: Manage and process payments safely Process orders and setup shipping Build a customizable and responsive website Manage customer data, order history, and communication Use Shopify apps to bolster marketing, upselling, and social media selling, and extend Shopify's base functionality.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Retail TouchPoints

JULY 29, 2020

Greater Emphasis On DTC Provides Deeper Customer Insights. As Larocque sees it, the DTC business is valuable not only for the revenue it contributes, but also for the customer data Burton can use to guide manufacturing, product development, wholesaling, fulfillment, e-Commerce, physical retail and all of its marketing efforts. “It’s

Omnichannel 316

Omnichannel eCommerce POS Operations 316

Retail TouchPoints

JUNE 22, 2020

Retailers understand by now that CCPA compliance strategies will involve internal data assessments and governance, policy development, education and technology changes. This starts with a complete mapping or audit of customer data, to find out the end points of where it is collected, stored and used.

eCommerce 230

eCommerce Retail Technology Customer Data 230

ChannelAdvisor

MARCH 10, 2022

While most brands previously saw e-commerce as one channel in their go-to-market strategy, it now consists of a multitude of channels — each with its own complexities from costs of listing to storage to fulfillment. More customer data from direct interaction with consumers . The first step? Third-Party Marketplaces.

Multichannel 109

Multichannel Channel Shipping Costs Drop Ship 109

365 Retail

AUGUST 17, 2023

AU Vodka has partnered with ecommerce fulfilment company Huboo as it continues to capitalise on the alcohol sector’s untapped direct-to-consumer market. The online fulfilment powerhouse picks, packs and ships to one in five UK households today and stores a further 18 million items across over 700,000 sq.

Fulfillment 52

Fulfillment eCommerce Shopify Consumer 52

Retail TouchPoints

SEPTEMBER 12, 2022

A logistics director who was hired in January 2022 focuses on assessing service-level agreements for these partners, conducts competitive analysis and examines customer data to gauge how fulfillment providers are performing.

Social Media 278

Social Media Shipping Costs Customer Experience Consumer 278

ChannelAdvisor

MARCH 10, 2022

While most brands previously saw e-commerce as one channel in their go-to-market strategy, it now consists of a multitude of channels — each with its own complexities from costs of listing to storage to fulfillment. More customer data from direct interaction with consumers . The first step? Third-Party Marketplaces.

Multichannel 98

Multichannel Channel Shipping Costs Drop Ship 98

Retail TouchPoints

APRIL 27, 2023

Streaming service Roku has partnered with Instacart to bring together viewership data and purchasing insights, allowing marketers to measure whether “streamers” are buying products on Instacart after seeing ads on the Roku platform.

Consumer 267

Consumer Customer Data Marketing Information 267

Retail TouchPoints

JUNE 23, 2022

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy for Retail, North America at Publicis Sapient in an interview with Retail TouchPoints at the time of the Saks deal.

eCommerce 289

eCommerce Omnichannel Channel Department Stores 289

UpSellIt

JULY 13, 2023

Data and Insights: Omnichannel retailing leverages customer data and insights to deliver personalized experiences, whereas multichannel retailing tends to analyze separately. Understand your customers Begin by gaining a deep understanding of your target customers.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Retail TouchPoints

MAY 16, 2022

Target was a model of agility during the pandemic, quickly expanding BOPIS and curbside pickup operations, and leveraging its store network for online fulfillment. Loyalty Program Yields Rich Customer Data. “We The retailer was rewarded with double-digit sales growth in 2020 and again in 2021.

Food and Beverages 276

Food and Beverages Omnichannel Fulfillment Retail 276

RTP blog

AUGUST 16, 2017

Debbie Hauss, Editor-in-Chief: I have to admit, I was surprised when I saw the results of the JDA survey — not because I think BOPIS and other fulfillment options aren’t important, but I didn’t think they would overshadow the importance of a unique store experience. That makes sense to me.

Omnichannel 150

Omnichannel Retail eCommerce Platforms Fulfillment 150

Kibo

APRIL 19, 2022

Backend fulfillment is accomplished using owned distribution centers or via third-party logistics (3PL) providers or a combination of both. In the above examples, fulfillment may be handled differently—for example, the iPhone might be shipped from an Amazon warehouse or directly from Apple’s U.S.

Payment Services 127

Payment Services Customer B2C Social Media 127

Kissmetrics

APRIL 20, 2021

An order can also be fulfilled at the distribution center, enabling a faster shipping and fulfillment process. When done right, it can even allow customers to confirm whether an item is in stock before arriving in the store to check out products. You may also need employees in charge of double-checking and fulfilling orders.

eCommerce 282

eCommerce Shipping Multi-channel Small Business Retail 282

Algopix

OCTOBER 21, 2023

Evaluating Inventory Management and Fulfillment Proper inventory management is crucial to prevent stockouts and overstock situations. Stockout Rate: The percentage of orders that cannot be fulfilled due to inventory shortages. Fulfillment Metrics: Meeting marketplace-specific fulfillment requirements, such as Amazon FBA.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Social Media 118

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Personalization Powered by AI: Artificial intelligence (AI) is revolutionizing the way retailers understand and cater to individual customer needs. In 2024, we can expect a surge in AI-powered personalization, where algorithms analyze customer data to provide tailored recommendations and personalized shopping experiences.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Retail TouchPoints

MAY 6, 2022

Shopify will acquire fulfillment solution provider Deliverr for $2.1 With the Deliverr acquisition and integration of its 6 River Systems ’ warehouse automation technology, the ecommerce platform plans to fortify its Shopify Fulfillment Network (SFN).

Fulfillment 312

Fulfillment Shopify Merchant Services Multichannel 312