Optimizely

AUGUST 14, 2018

But few brands are lucky to attain the ranks of true customer loyalty. Sure, many of us— 77 percent, in fact —participate in some kind of customer loyalty program. Loyalty program engagement is on the decline , and active use of loyalty programs is decreasing by 2-3 percent per year.

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

SellBrite

FEBRUARY 27, 2019

Specifically, both use unique, custom-made product packaging design as a tangible representation of what they each stand for. Both brands have managed to create the expectation of exceptional customer experience and quality—with their packaging. Carry the online customer experience into the real world.

eCommerce 139

eCommerce Social Media Magazine Subscription 139

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Omnisend

APRIL 15, 2021

Although omnichannel marketing and customer support initiatives are not new, most companies struggle to integrate these omnichannel tactics into their loyalty programs. By incorporating loyalty programs into different touchpoints such as emails and social media, you can increase engagement and improve customer experience.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

eCommerceFuel

SEPTEMBER 6, 2023

It’s like the cockpit of a plane, unless you know what outcome you want, you don’t want to start pushing all the buttons just to see what happens.” — ECF Member Your objectives—be it personalized marketing, enhanced customer experience, or product development—will guide your customer segmentation model, marketing team, and strategy.

Customer 26

Customer Social Media Marketing Recommendation 26

iVend

AUGUST 10, 2022

The explosion of social media has sky-rocketed our networks way beyond ‘family and friends’, and a shopper’s recommendation can be seen (and acted on) nationally or even globally. Consider an exercise clothing retailer who runs yoga classes in their brick-and-mortar store, or a kitchen equipment brand that runs cooking demonstrations.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

Retail TouchPoints

APRIL 2, 2021

Burger King’s Whopper customers were offered a unique discount — they could purchase the chain’s signature burger for just one cent if they ordered it from the parking lot of a McDonald’s outlet. Along with the associated tech stacks, it generally involves reimagining the roles CRM and customer data platforms play in the organization.

Retail 149

Retail Specialty Retailers Customer Loyalty Multichannel 149