Retail TouchPoints

JUNE 8, 2020

What are some of the tools you’ve used to maintain customer loyalty? We had to shift all our training to virtual training, which was a huge exercise in itself, but these locations are opening now. Leff: Believe it or not, we’ve actually opened six new locations during April and May. It’s a testament to the American entrepreneur.

Gifts 167

Gifts Operations Webinar Customer Loyalty 167

Retail TouchPoints

JUNE 2, 2022

By taking a closer look at thriving brand communities, retailers can learn how to develop ones of their own that drive loyalty and a better customer experience. It proves this by holding in-person pop-up events across the UK, where its audience can exercise alongside Gymshark influencers and trainers.

Customer Loyalty 250

Customer Loyalty Customer Events Consumer 250

iVend

AUGUST 10, 2022

Consider an exercise clothing retailer who runs yoga classes in their brick-and-mortar store, or a kitchen equipment brand that runs cooking demonstrations. Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised.

Retail 97

Retail Customer Retention Social Media Customer Loyalty 97

eCommerceFuel

SEPTEMBER 6, 2023

It’s like the cockpit of a plane, unless you know what outcome you want, you don’t want to start pushing all the buttons just to see what happens.” — ECF Member Your objectives—be it personalized marketing, enhanced customer experience, or product development—will guide your customer segmentation model, marketing team, and strategy.

Customer 26

Customer Social Media Marketing Recommendation 26

Retail TouchPoints

APRIL 2, 2021

Burger King’s Whopper customers were offered a unique discount — they could purchase the chain’s signature burger for just one cent if they ordered it from the parking lot of a McDonald’s outlet. Along with the associated tech stacks, it generally involves reimagining the roles CRM and customer data platforms play in the organization.

Retail 149

Retail Specialty Retailers Customer Loyalty Multichannel 149

Ecommerce Platforms

NOVEMBER 11, 2019

And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . Optimizing the users' experience might prove to be a labor-intensive exercise especially for a beginner in the retail business.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

ESW

MARCH 26, 2019

Mottl summarizes the importance of all those benefits: “Providing convenient, fast, easy and wanted ways to buy and get product is a win for the consumer and the brand/retailer and builds on customer loyalty.”. Fundamentally, ship-to-store is more of a backend process than a new customer offering. Ship-to-store bridges that gap.

Shipping Costs 60

Shipping Costs Shipping eCommerce Retail 60

Ecommerce Platforms

MARCH 9, 2020

Are my competitors' websites and overall customer experiences solid enough? Deciding on what niche products to venture in can be a knackering exercise since there are a bunch of options out there. One relevant channel to boost your shoppers’ experience is to include a signature customer loyalty program.

Shipping Costs 239

Shipping Costs Merchant Services Shopify Payment Services 239