Omnisend

OCTOBER 4, 2023

Follow these best practices to turn order cancellations into positive customer experiences: 1. Address the customer by name and reference specific order details. Set realistic expectations to prevent frustration and anxiety among customers. Doing so can turn a canceled order into a positive customer experience.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Smile.io

NOVEMBER 4, 2021

With so many different types of loyalty strategies including points, referrals, discounts, experiential rewards and many more, there is a multitude of reward strategies that can actually create an even more valuable brand image for your luxury brand. Experiential rewards go beyond transactions to improve the larger customer experience.

Beauty and Health 66

Beauty and Health Events Jewelry Customer Experience 66

SellBrite

JANUARY 26, 2018

To continue building a sustainable and profitable ecommerce business in 2018, you need to spend time thinking about what you’re going to do differently this year, what you’re going to scale back, and what you’re going to double down on in order to attract, convert, and keep new customers over the next 12 months. Know What Makes You Different.

eCommerce 148

eCommerce Blog Customer Loyalty Travel 148

Ecommerce Platforms

DECEMBER 20, 2019

For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. They also need to offer customers loyalty programs and discounts to keep those same consumers even happier. For day to day issues, there’s also live chat and an FAQ section.

POS 118

POS Payment Services Payments Point of Sale 118

SellBrite

MARCH 30, 2018

With Zendesk Chat, you can build a customized chat badge to install on your site, set up proactive chats that engage with visitors based on certain triggers, respond to questions left by interested customers, and also get access to powerful metrics and reports.

eCommerce 151

eCommerce Social Media Merchant Services Payment Services 151

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. It refers to extremely large data sets that may be analyzed to reveal patterns and trends in human behavior. Improve customer service.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Omnisend

APRIL 28, 2021

While it’s important to keep your net wide and try to catch new customers, it’s equally vital, if not more so, to ensure that those who are already customers don’t slip through the netting. Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Smile.io

FEBRUARY 24, 2023

That’s what customer retention is all about–the ability to keep customers coming back to you time and time again. However, customer retention doesn’t happen overnight—it’s part of a three-stage cycle that we like to call the customer loyalty loop.

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

Shopping Signals

FEBRUARY 17, 2023

With its features, you can collect product reviews with photos and videos from your customers, showcase these reviews in stunning widgets, and even reward customers for referring their friends. Their network of merchants have already seen the benefits of creating holistic customer experiences, and now you can too.

Shopify 52

Shopify Merchant Services Payment Services Shipping Costs 52

Ecommerce Platforms

FEBRUARY 20, 2020

As a matter of fact, most people essentially refer to the software part when they’re talking about POS systems. Shopify POS apps: Data syncing, customer profiles, call or email customers, inventory management, and mobile dashboard. Additionally, you get to capitalize on its customer loyalty programs to attract repeat buyers.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

FEBRUARY 20, 2020

As a matter of fact, most people essentially refer to the software part when they’re talking about POS systems. Shopify POS apps: Data syncing, customer profiles, call or email customers, inventory management, and mobile dashboard. Additionally, you get to capitalize on its customer loyalty programs to attract repeat buyers.

POS 104

POS Payment Services Merchant Services lightspeed 104