Remove Customer Experience Remove Customer Loyalty Remove Payments Remove Social Media
article thumbnail

How Technology and Science Create Unforgettable, Immersive In-Store Experiences

Retail TouchPoints

Additionally, consumers look for social experiences where they can readily access and feel products with friends and family. Human-Centric Design for Customer Loyalty Winning customer loyalty starts with a human-centric design grounded in behavioral economics and analytics.

article thumbnail

How Automation Transforms the Post-Purchase Customer Experience

lateshipment

The challenge for retailers is that they’re busier than ever merchandising products, processing payments, delivering orders and juggling a multitude of other daily tasks. To scale the business without sacrificing convenience, companies should consider automation services, such as LateShipment.com. Collecting Customer Feedback.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 227
article thumbnail

Delivery Experience Management (DEM): Retail’s New Weapon To Drive Customer Experience

lateshipment

In a typical online retail transaction, the customer adds the item they wish to buy to their shopping cart. Once payment is made through a gateway, a confirmation email with order details is sent to them by the retailer. Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management?

article thumbnail

In-store customer experience – a top retail focus for 2021

iVend

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

article thumbnail

An Beginner’s Guide To Creating A Customer Loyalty Program In 2020

Ecommerce Platforms

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result?

article thumbnail

The Ultimate Guide to Magento Business Intelligence

MagentoBrain

Features and functionality of Magento business intelligence Offers a wide range of features and functionality designed to help e-commerce businesses collect, analyze, and interpret their data effectively. This allows businesses to track sales, inventory, and customer data from their online store.

Magento 52