article thumbnail

Retail Rebounds in Q1 2021, but Even a Fading Pandemic Leaves New Challenges in its Wake

Retail TouchPoints

People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. Anderson expects supply chains to remain a key friction point for retail in the foreseeable future, and the data expertise that drives a great omnichannelm experience can also smooth bumps in inventory and sourcing.

article thumbnail

To Experience the Future of Retail, You’ll Want to Go to the Store

Retail TouchPoints

For example, an electric truck maker’s main location features a maker space, library, courtyard and store. Customers can learn about the brand’s vehicles, but they can also connect over other shared “green” interests like camping, gardening and adventure travel. Set up space for customers to relax.

Retail 225
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Retail’s Great Awakening: Snapshots Of Global Retail Response To COVID-19

Retail TouchPoints

Many governments also instituted contact tracing, checking people’s travel and proximity to COVID-19 outbreaks. There are now guidelines in place for contact tracing that are widely used in China, South Korea, Japan and other Asian countries.

Retail 262
article thumbnail

Retail Yesterday, Today, & Tomorrow

Teamwork Retail

Early marketplaces and bazaars were simply gathering spots where farmers, hunters, and traveling merchants would trade goods. To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping.

article thumbnail

Holiday Season 2020 Will be Different. Here’s How

lateshipment

According to Deloitte’s 2019 holiday survey , customers planned to spend over 74% of their holiday budget on retail for clothing, home furnishing, gifts, etc. and the rest on travel and socializing away from home. So, it is high time for retailers and store owners to rethink their strategy to survive the pandemic.

article thumbnail

My 2021 Retail Predictions: So How’d I Do?

Steve Dennis

stores and e-commerce (and their supporting supply chains) operating in largely parallel universes to more of a hybrid eco-system that blurs the lines between channels and requires a harmonized customer experience. In the last few years they have done nothing of any real consequence to win, grow and keep profitable customers.

article thumbnail

Understanding the Operational Side of Flexible Fulfillment Strategies

Kibo

By providing detailed fulfillment data from the outset, retailers can build trust with customers and encourage them to make a purchase. Overall, incorporating fulfillment data earlier in the shopping journey is essential to creating a positive customer experience and improving overall satisfaction.