Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

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Mobile Payment Services Technology POS 295

RTP blog

APRIL 30, 2018

By Randy Malluk, Triad Retail Media Voice-enabled technology was the talk of the show at CES this year, with Google and Amazon in a near arms race to own the market. It seems as though voice assistants are everywhere, from the car and the home to the workplace and of course, mobile devices.

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Customer Experience Customer Retail Technology 170

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

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Technology POS Retail Gifts 98

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

Payment Services 246

Payment Services Retail Point of Sale Supplies 246

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. Example: Walmart Walmart is applying IoT technologies for effective store equipment management. Exceptional customer experience.

Food and Beverages 246

Food and Beverages Payment Services Retail Payments 246

Retail TouchPoints

OCTOBER 10, 2023

At the same time, retailers are acutely aware that ecommerce sales are continuing to grow as a percentage of overall holiday spending and, within that percentage, mobile sales in particular are skyrocketing. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023.

Mobile 264

Mobile Retail Social Media Payment Services 264

RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience.

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Customer Experience Customer Supplies Point of Sale 150

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

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Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

MARCH 2, 2021

Before any of us confronted the new reality of a global pandemic, retailers were already interested in the potential benefits of frictionless technology. From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Improving Customer Experience.

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Payment Services Customer Experience Technology Mobile 299

Retail TouchPoints

JANUARY 12, 2024

Amazon ’s cashierless Just Walk Out technology has been deployed in more than 120 third-party locations, including airports, stadiums, university campuses, convenience stores and theme parks. Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores.

Food and Beverages 264

Food and Beverages Payment Services Technology Apparel 264

Retail TouchPoints

DECEMBER 13, 2023

Here are four ways retailers can level up their store experience to boost customer engagement, brand affinity, and brand loyalty: Integrate Technology to Enhance the Customer Experience Successful retailers seamlessly blend technology into their physical spaces while keeping a personalized, human feel.

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Retail Customer Loyalty Social Media POS 312

iVend

JANUARY 13, 2022

iVend Retail Management Suite iVend’s retail technology helps retailers in returns management. Returns Management: Returns drives sales and satisfaction Returns management is an integral part of the overall customer experience and your returns policy is therefore an important element.

Customer Experience 95

Customer Experience Management Customer POS 95

Retail TouchPoints

JANUARY 12, 2024

Sam’s Club is piloting technology designed to address one of the retailer’s biggest customer pain points: waiting in line at the store exit for an associate to check their receipts against the items in their cart. Additionally, AI operating in the background is designed to continually speed up the process.

Payment Services 264

Payment Services Mobile Payments Technology Mobile 264

iVend

OCTOBER 16, 2022

iVend Smart Retail Technology iVend’s retail technology helps to engage smart shoppers. All of which presents an opportunity to retailers, to engage consumers more effectively than ever before – but they need smart retail technology to help them meet the needs of these new super-savvy shoppers.

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Technology Retail Mobile Channel 79

iVend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle. Mobile POS System iVend mobile POS takes service to customers in the aisle. Sell anywhere.

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POS Electronics Payment Services Point of Sale 52

iVend

DECEMBER 11, 2023

For the world of retail technology, 2024 looks set to be an exciting year. All retail processes iVend helps retailers to stay ahead of retail technology trends. Learn about our innovative integrated retail technology platform. Read more So what are the key trends for retail technology in 2024?

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Payment Services Technology Payments Retail 52

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 288

Technology Consumer Mobile Operations 288

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

JULY 13, 2023

includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and loss prevention. and Livestock banners, and plans to open as many as 80 additional stores in the country over the next five years. The Retail Management Suite from Jesta I.S.

POS 245

POS Omnichannel Supplies Mobile 245

Retail TouchPoints

AUGUST 11, 2023

Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging. On most tablet-based point-of-sale systems, you can customize the tip percentages your customers choose from on the tip screen.

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Consumer Payment Services Point of Sale POS 240

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Augmented reality (AR) and virtual reality (VR) powered by 5G can delight and wow customers. 5G is critical for these technologies to deliver the wow factor.

Sporting Goods 264

Sporting Goods Payment Services Retail Supplies 264

365 Retail

AUGUST 4, 2022

Staying on trend with hot new technologies can help your business stay current and boost your consumer engagement and sales. Technology is constantly evolving to improve business processes, create consumer solutions, and provide adaptable and convenient service. Tap -to-Mobile Contactless Card Machines.

Merchant Services 59

Merchant Services Technology Payment Services Payments 59

365 Retail

OCTOBER 5, 2021

As part of this transformation, Desigual recognised the need to modernise and streamline communications and visual merchandising (VM) processes and compliance across its store network and, accordingly, deployed the YOOBIC mobile-first platform. “We Until then we had been using multiple, manual channels that were labour intensive.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. of all in-store sales and the GDP of Canada.

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

iVend

MARCH 14, 2023

Retailers who want to set themselves apart are integrating more human and personal touchpoints into the shopping experience, increasing engagement, loyalty and sales. iVend Mobile POS Mobile POS in retail engages and delights shoppers. Using mobile POS engages shoppers, and sets a retailer apart from the competition.

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POS Point of Sale Mobile Payment Services 90

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

MAY 23, 2022

One of my strategic pillars is to attract the highest quality members via inspired applications that support the different ways they do business to drive margin per member, improve customer experience and drive network health ,” said Powell in an interview with Retail TouchPoints. they see everything, cross channel.”.

Payment Services 278

Payment Services Small Business Retail Shopify Gifts 278

Retail TouchPoints

JULY 21, 2023

Schnuck Markets has extended its partnership with Instacart to introduce Caper Carts, which use AI and computer vision to automatically identify items shoppers put into them, allowing shoppers to then skip the line and check out using the cart technology. The supermarket retailer will roll out the smart carts at select St.

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Electronics Technology eCommerce Operations 245

Retail TouchPoints

JUNE 25, 2021

This has expedited the growing appetite for retailers to be technology-enabled organizations. Advancements in consumer technology have also played a role in retailers looking to make the technology of tomorrow happen today. Redefining the Customer Experience. Adoption as a Short- and Long-Term Business Imperative.

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Customer Retail Customer Experience Technology 148

iVend

OCTOBER 16, 2023

. ** Shallower sales growth – whilst experts are predicting growth in holiday sales compared to last year, they’re seeing a shallower trajectory than in the past, due to inflation and the cost of living crisis. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

POS 98

POS Payment Services Payments Omnichannel 98

Retail TouchPoints

NOVEMBER 2, 2020

The retailer recently debuted its first store to be retrofitted with checkout-free technology at the University of Houston campus. Cashierless experiences started picking up speed even prior to the pandemic, with retailers such as Amazon Go , 7-Eleven and other c-stores pioneering the space.

Payment Services 293

Payment Services Mobile Operations Technology 293

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps.

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Shipping Costs Shipping Merchant Services eCommerce 289

Retail TouchPoints

DECEMBER 21, 2023

What device they’re on : Mobile? A sales clerk’s tablet? There’s no limit to the extent that retailers can tailor their checkout experiences. Member or non-member? B2B or B2C? What they’re buying : One or 10 items? High or low price? Where they’re coming from : Email? Social media? Search engine? In-store kiosk?

Payments 278

Payments Retail Shipping Costs Social Media 278

iVend

APRIL 18, 2022

The notion of upselling and cross-selling is as old as retail itself, but today’s retailers have the advantage of technology to help them. iVend Mobile POS. Cross-selling is offering them a complementary product or service to go with their original selection and is all about enhancing the customer experience of the product or service.

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Management Retail POS Point of Sale 98

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Given the proliferation of shopping platforms, retail marketers are striving to make the checkout experience easy.

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Webinar Consumer Payments Marketing 289

Retail TouchPoints

FEBRUARY 18, 2021

At its 350+ stores in 11 countries, Crocs has implemented customer engagement and merchandise management solutions for POS, merchandising, audit and operations management and analytics. Following a bumpy decade, the casual footwear brand experienced record sales last year as homebound consumers ditched their dress shoes in lieu of comfort.

POS 147

POS Customer Payment Services Social Media 147

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

Payment Services 200

Payment Services Payments Retail Social Media 200