The Retail Customer Experience Is Changing — Is Your Brand Ready?

Retail TouchPoints

By Randy Malluk, Triad Retail Media Voice-enabled technology was the talk of the show at CES this year, with Google and Amazon in a near arms race to own the market. Views, clicks and point-of-sale data cannot currently measure the context of a conversation.

Teamwork Retail works with FAO Schwarz to “Return to Wonder” in NYC with Apple devices

Teamwork Retail

FAO Schwarz was founded 150 years ago to create a magical place where kids of all ages can go to explore and dream. With the new flagship store re-launch in November 2018, FAO Schwarz allows customers to once again reignite that idea.

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Amidst Customer Experience Obsession, Don’t Overlook Importance Of Analytics

Retail TouchPoints

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements.

Retail Yesterday, Today, & Tomorrow

Teamwork Retail

Evolution of Retail. The history of retail is completely intertwined with the history of humankind. We find the same forces at work today on the internet as the reach of our ability to buy and sell becomes a vital function served by the global communications infrastructure. It’s not an exaggeration to say that all written languages and mathematics of the Western world owe a great debt to salesmen in ancient times who didn’t completely trust their trading partners.

Teamwork Retail helps FAO Schwarz “Return to Wonder” in NYC with Apple devices

Teamwork Retail

FAO Schwarz was founded 150 years ago to create a magical place where kids of all ages can go to explore and dream. With the new flagship store re-launch in November 2018, FAO Schwarz allows customers to once again reignite that idea.

Retail Yesterday, Today, & Tomorrow

Teamwork Retail

Evolution of Retail. The history of retail is completely intertwined with the history of humankind. We find the same forces at work today on the internet as the reach of our ability to buy and sell becomes a vital function served by the global communications infrastructure. It’s not an exaggeration to say that all written languages and mathematics of the Western world owe a great debt to salesmen in ancient times who didn’t completely trust their trading partners.

Creating A Frictionless Shopping Experience With Technology And Data

Retail TouchPoints

Like an intrepid explorer, they want to be masters of their destiny, to plot their own journey. But they also expect a helping hand guiding them along the sales path. With technology that creates a seamless shopping experience and insights from your data.

Omnichannel Technology (And How Companies Are Using It)

Guidance

Omnichannel Is The New Normal The omnichannel experience is no longer an option, it’s the new normal. This trend will only accelerate as voice command, smart cars, and mobile integration further expand the bandwidth of channels available. Technology has enabled these expectations.

Five Breakthrough Data-Driven Strategies To Win Retail Customers For Life

Retail TouchPoints

By Deesean Wilson, DXC Technology Digital technology has had a profound effect on the retail industry, an effect demonstrated by the importance and utility of data. Curating Digital Experience And Services: The Five Points Of Digital Customer Engagement Customer experience.

What is Reverse Logistics & Why is it Important?

PFS

As described by the Reverse Logistics Association (yes, it’s a big deal), “reverse logistics” refers to all activity associated with a product or service after the point of sale, with the ultimate goal of optimizing aftermarket activities to save money and take less of an environmental toll.

Where Do Brands And Retailers Stand In The New Era Of Commerce?

Retail TouchPoints

By Phil Chang, Hubba There’s a new era of commerce, one that no longer resembles the model that brands and retailers have been operating under for the past 20 years. Retail technology, however, has completely changed the journey. And the winner in all of this?

Why lack of retail innovation is tied to stagnant growth

GetElastic

In 333 BC, Alexander the Great was marching boldly through what would come to be known as the Turkish region of Asia. He came upon a city called Gordium, named for the ancient king Gordius, the father of the more well-known Midas. This is where the right technology partners come in.

Integrated eCommerce Systems: How to Accelerate Growth from The Backend

Demac Media

Consumers are continuing to shop online more often, for a variety of different products, through multiple touchpoints. eCommerce retail sales are forecast to reach $4 Trillion globally in 2020 , and in the U.S. alone online sales will make up 17% of overall retail by 2022.

4 steps to create a unified ecommerce strategy

GetElastic

Multichannel commerce is presenting marketers with a whole new raft of challenges. Ensuring consistent messaging across many channels is one thing, but doing so while dynamically pricing, generating contextual bundles and creating promotions personalized to a segment of one is quite another.

How Ecommerce Made in North America is Set to Shake Up Lifestyle Fashion in Asia Pacific

GetElastic

Steady economic growth has led to huge populations with more money to spend – and clothing and accessories are at the top of their shopping lists. They represent 45% of the region’s population, and 60% of the world’s total millennial population. Customization.

The Retail Industry Is Facing New Disruptive Realities

Retail TouchPoints

By Stephen Wakeling , Phobio The ubiquity of Amazon and recent announcement of the Toys ‘R’ Us closure offers a sobering glimpse of how the retail industry is radically shifting and transforming. Customers today don’t just want a flexible omnichannel experience, they demand it.

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Retailers Can’t Shrink Their Way to Success Without Fixing the Fundamentals

Retail TouchPoints

By Tom Erskine, One Door The growth of e-Commerce and shifting demographics are requiring every retailer to adapt. Retailers must invest in differentiating their stores and fixing the fundamentals of the in-store experience.

Mobile Commerce: More Than Responsive Design

OrderDynamics

of the ecommerce market worldwide. Just go into any store and watch how many shoppers check their mobile phone at some point. Today’s shopping experience includes mobile. of retailers currently offer mobile commerce optimized sites or mobile applications.

Is Your Commerce System Vulnerable to Meltdown on Black Friday or Cyber Monday? (UPDATED)

GetElastic

On Black Friday alone, a record $5 billion was reported in sales. Some customers couldn’t even log on. Others had a cart full of items that they couldn’t pay for, some even saw their items disappear and replaced by someone else’s selections. Raw computing power has become commoditized to the point where there is little benefit in owning and running infrastructure to handle super high traffic on just a few days of the year.

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A B2C Marketer’s Biggest Enemy: The Data and Execution Gap

Zaius

Unfortunately, complete and accurate customer data has been shockingly difficult to get your hands on in B2C marketing. Your data is likely fragmented across multiple systems, including your ecommerce platform, point-of-sales system, email marketing software, and paid ad platforms. Because of that, you have to ask your IT team for help pulling the numbers, centralizing the data, and running detailed reports on your latest omnichannel campaign.

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Revel POS System: An Honest Review

Ecommerce Platforms

For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. There's nothing worse than running out of something that's on your menu or inside your product catalog. Who are Revel's Customers?

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Account Takeovers: The Next Big Retailer Threat

Retail TouchPoints

Account takeovers occur when fraudsters gain access to consumers’ login and password information for a retailer, which allows them to see that customer’s personal information, credit card number, store rewards and more. E-Commerce sales are expected to reach 12.4%

Is Your Commerce System Vulnerable to Meltdown on Black Friday Cyber Monday?

GetElastic

During Thanksgiving 2016, Black Friday and Cyber Monday hit record breaking ecommerce sales in the United States. Total sales reached $9.36 billion, and mobile sales also broke the $3 billion mark. 2 Some customers couldn’t even log on.

Is Your Commerce System Vulnerable to Meltdown on Black Friday Cyber Monday?

GetElastic

During Thanksgiving 2016, Black Friday and Cyber Monday hit record breaking ecommerce sales in the United States. Total sales reached $9.36 billion, and mobile sales also broke the $3 billion mark. 2 Some customers couldn’t even log on.

38 Ecommerce Terms Every Marketer Needs to Know

Zaius

After all, this is the same industry that has seen upwards of $150 billion in growth over the past five years. But even with that exponential progress, consumers are still underutilizing ecommerce websites , with just 9 percent of U.S. retail sales in 2017 coming from online stores.

CAN A SaaS SYSTEM BE OPEN AND FLEXIBLE? BIGCOMMERCE BELIEVES APIS MAY BE THE ANSWER.

Guidance

Option 1: You have your primary care physician, but if you want to see an “out-of-network” specialist, all you need is a doctor’s note. In this case, BigCommerce is Option 1, the flexible system that allows you go to “out-of-network” to choose whatever you deem best for you.

The Consumer Internet of Things is About to Explode

GetElastic

These systems are referred to as the industrial Internet of Things (IoT). Reimagining the Point of Sale Using many of the same underlying technologies, the consumer IoT gives merchandisers a whole new perception of what ‘place’ even means in the multi-channel universe.

Can a SaaS system be open and flexible? BigCommerce believes APIs may be the answer.

Guidance

Both sound like viable options, and in reality, you will choose Option 1 or Option 2 based on total cost, your deductible, pre-existing conditions, whether you have a preferred primary care physician and a host of other factors. 2) You are adaptive to innovation Remember Flash sales?

The Ultimate Adyen Payemnt Service Provider Reviews for 2019

Ecommerce Platforms

Based in Amsterdam, Adyen is a merchant bank (aka “global payment company”) that lets companies accept point-of-sale (POS) payments, mobile payments, and eCommerce payments. So far, they’ve do an admirable job of accomplishing their mission. Ease of Use.

What Exactly is Enterprise Order Management?

OrderDynamics

Enterprise retailers are those with annual revenue of $750 million or greater. These retailers typically have established retail technology stacks. Of course, enterprise order management must do what any standard OMS does. Not to pick on any of them.

Making eCommerce Pay: Is Your Online Business Serving You and Your Customers?

Elsner

Although e-Commerce today has significantly mainstreamed from being an unknown frontier at the turn of the last century it’s now ingrained in the social consciousness and greatly improved in terms of ease of use. Slow sites lose customers.

Lightspeed Restaurant POS Review: The Ins and Outs

Ecommerce Platforms

Even so, it's appropriate to have a bucket list of the essential tools which suit the demands of your own business environment. You need to figure out what exactly your restaurant needs in terms of running the daily errands. So let's get into the swing of things.

Modern Retail Fulfillment Techniques

OrderDynamics

Retail fulfillment is the transfer of goods to a customer after they have purchased products. Today, there are several means of using the supply chain to deliver merchandise to a shopper. As pointed out above, direct in-store retail fulfillment is the easy case.

4 Trends in Last-Mile Delivery That Can Help Drive Sales

Wiser

This is certainly a challenge faced by many eCommerce brands and retailers—how to get customer orders that last mile to their front doors. This is known as last-mile delivery, or the final part of the eCommerce experience when orders are delivered to waiting customers.

The Power of Retail Order Management Systems

OrderDynamics

The Power of Retail Order Management Systems. The article is “ The Power of Omni-channel ” in Direct Marketing Magazine. Michael was a founder and former members of the OrderDynamics team. The Omni-1000 research shows that 82% of Canadian retailers have ecommerce.