Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 209

Payments Payment Services Customer Experience Social Media 209

BigCommerce

FEBRUARY 23, 2018

For instance, if you spent $5 to earn a customer and you know that over the course of that customer’s lifetime with your brand, they will likely spend about $100, that’s a great lifetime value to churn (or cost to acquire a customer) ratio ( LTV to CAC ). We’ll cover: What an ecommerce customer loyalty program is.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

MakeWebBetter

JULY 30, 2020

The first rule of the eCommerce business is to adapt to the current happenings of the industry. The world has already declared COVID as a global pandemic. Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited.

eCommerce 165

eCommerce Outdoor Shipping Costs Drop Ship 165

Payoneer

FEBRUARY 22, 2023

However, despite the coronavirus pandemic’s boost, eCommerce in Nigeria faces several challenges, including inadequate logistics infrastructure, limited payment options, high shipping costs, and low consumer trust. This will help build customer trust and credibility and ultimately increase customer retention and loyalty.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Kissmetrics

MARCH 23, 2018

online retail sales. Even some of the other biggest retail giants in the world have a tough time competing against Amazon. Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 125

Small Business Retail Retail Food and Beverages Live Chat 125

Retalon

AUGUST 22, 2023

To stay competitive in this fast-paced environment, online retailers need to closely track and analyze key performance indicators (KPIs) that measure the health and success of their business. It shows your inventory is aligned with demand and selling at full price. is considered healthy across retail categories.

X-cart 41

X-cart Shipping Costs eCommerce Definition 41

lateshipment

FEBRUARY 10, 2021

The post-purchase CX gap (as it is called) is a result of businesses like yours losing control over the experience you provide to your customers after parcels have been handed over to third-party shipping carriers/partners, who may not share the same level of commitment towards ensuring a delightful and frictionless delivery experience.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

FEBRUARY 10, 2021

The post-purchase CX gap (as it is called) is a result of businesses like yours losing control over the experience you provide to your customers after parcels have been handed over to a third-party shipping carrier, who may not share the same level of commitment to a cohesive customer experience. now lost due to the CX gap.

Improvements 130

Improvements Customer Shipping Costs Payment Services 130

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. Omnichannel Shopping Leading to Better Customer Retention.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

MakeWebBetter

AUGUST 8, 2019

When talking about e-commerce marketing ideas. It becomes mandatory to pitch sales according to the holiday calendar. So here I present the most needed holiday sale calendar of 2019. But firstly, I would like to share some sales stats which might help and excel your business this e-commerce holidays. Ecommerce holiday sales mostly counts upon […].

eCommerce 60

eCommerce eCommerce Marketing Presentation Marketing 60

Ecommerce Platforms

NOVEMBER 11, 2019

A solid customer relationship management (CRM) gameplan is just part of what this objective requires. And surprisingly enough, the acquisition cost for new customers lies between 5 to 25 times more than the price you'll incur to retain your old clients. The result?

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

BigCommerce

APRIL 18, 2018

A few example ecommerce KPIs to consider as your OMM are: Customer Lifetime Value (CLV): The estimated amount of total purchases a customer will make with your business over the lifetime they are with your brand. Return on Ad Spend (ROAS): This your revenue generated from your marketing efforts divided by your marketing costs.

Download 418

Download eCommerce Social Media Shopping Carts 418

Kibo

MAY 14, 2014

Pioneering brands and retailers view the shifting landscape as an opportunity to break ahead of the pack and reap the rewards. According to Forrester, online retail sales accounted for almost 9% of the $3.2 trillion total retail market in 2013 and are expected to grow at a compound annual rate of nearly 10% through 2018.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

ROI Revolution

DECEMBER 2, 2021

Shipping, inventory, and fulfillment are the basic underpinnings of a business that must work flawlessly for marketing & advertising to be worth it – and they are all in flux right now. Last year, low prices and the ability to purchase online were the top concerns for customers. How did it happen?

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

MARCH 2, 2021

With 160 million customers visiting Walmart stores or Walmart.com each week , Walmart is the largest retailer in the US. 56% of consumers have tried a new retailer during the pandemic ( Narvar ). 36% of consumers have experienced substantial shipping delays due to COVID-19 ( Narvar ). January 7 update. That’s a 26.1%

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

AUGUST 5, 2021

While consumers enjoy BNPL for its ease of use, flexibility, and low interest rates, 57% say they regret using BNPL because it was too expensive. 45% of shoppers are more inspired to make a purchase by convenience than price. are seeing customers be less willing to pay full price. January 7 update.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

OCTOBER 1, 2020

BOPIS also brings consumers the immediate satisfaction of receiving their item almost immediately without having to search for it in the store or wait for it to be shipped. According to an Adobe consumer survey, 33% of consumers have received online orders later than expected and 30% prefer BOPIS or curbside pickup over delivery.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

JANUARY 5, 2021

35% of US adults are concerned about the stability of their investments, with 19% worried about having enough income to pay for day-to-day expenses. For the first time ever, more than a quarter of holiday sales will occur online in 2020. more with online retailers this holiday season , a total of $198.73 That’s a 26.1%

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

JANUARY 5, 2022

Shipping, inventory, and fulfillment are the basic underpinnings of a business that must work flawlessly for marketing & advertising to be worth it – and they are all in flux right now. are seeing customers be less willing to pay full price. Business being good isn’t always a good thing. eMarketer). How did it happen?

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

DECEMBER 3, 2020

For the first time ever, more than a quarter of holiday sales will occur online in 2020. more with online retailers this holiday season , a total of $198.73 BOPIS also brings consumers the immediate satisfaction of receiving their item almost immediately without having to search for it in the store or wait for it to be shipped.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

JULY 1, 2021

While consumers enjoy BNPL for its ease of use, flexibility, and low interest rates, 57% say they regret using BNPL because it was too expensive. 45% of shoppers are more inspired to make a purchase by convenience than price. are seeing customers be less willing to pay full price. January 7 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

NOVEMBER 4, 2020

BOPIS also brings consumers the immediate satisfaction of receiving their item almost immediately without having to search for it in the store or wait for it to be shipped. According to an Adobe consumer survey, 33% of consumers have received online orders later than expected and 30% prefer BOPIS or curbside pickup over delivery.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

AUGUST 4, 2020

In the UK, 35% of all online purchases during the lockdown period were made via Amazon, with one-fifth of survey respondents saying they now have a higher intent to purchase from Amazon post-pandemic. Free delivery, availability, and price were the top three key online purchase drivers for this group of consumers. 7/29 update.

eCommerce 158

eCommerce Payment Services Merchant Services Small Business Retail 158

ROI Revolution

JUNE 1, 2021

of CMOs have observed an increase in customers’ openness to new digital offerings introduced during the pandemic, with nearly 60% also seeing customers do more digital research before purchasing. are seeing customers be less willing to pay full price. more with online retailers this holiday season , a total of $198.73

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

SEPTEMBER 9, 2020

In the UK, 35% of all online purchases during the lockdown period were made via Amazon, with one-fifth of survey respondents saying they now have a higher intent to purchase from Amazon post-pandemic. Free delivery, availability, and price were the top three key online purchase drivers for this group of consumers. 7/29 update.

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147

ROI Revolution

NOVEMBER 4, 2021

What started as factory shutdowns has snowballed into issues across the entire supply chain, from material and labor shortages to increased freight prices to extremely delayed shipping. Rising costs are making it even more difficult for businesses to get their products delivered to stores and customers alike.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

MAY 6, 2021

of CMOs have observed an increase in customers’ openness to new digital offerings introduced during the pandemic, with nearly 60% also seeing customers do more digital research before purchasing. are seeing customers be less willing to pay full price. more with online retailers this holiday season , a total of $198.73

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JULY 2, 2020

52% are cutting operational costs, with 54% freezing hiring. The three SMB industries most impacted by coronavirus are personal service, hospitality, and retail. The automotive industry has seen a 42% increase in online revenue since March, compared to 9% this time last year. Retailers are taking, on average, 1.5

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

ROI Revolution

APRIL 8, 2021

With 160 million customers visiting Walmart stores or Walmart.com each week , Walmart is the largest retailer in the US. 56% of consumers have tried a new retailer during the pandemic ( Narvar ). 36% of consumers have experienced substantial shipping delays due to COVID-19 ( Narvar ). January 7 update. That’s a 26.1%

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

FEBRUARY 2, 2021

With 160 million customers visiting Walmart stores or Walmart.com each week , Walmart is the largest retailer in the US. 56% of consumers have tried a new retailer during the pandemic ( Narvar ). 36% of consumers have experienced substantial shipping delays due to COVID-19 ( Narvar ). January 7 update. That’s a 26.1%

eCommerce 68

eCommerce Social Media Payment Services Merchant Services 68

ROI Revolution

OCTOBER 7, 2021

While consumers enjoy BNPL for its ease of use, flexibility, and low interest rates, 57% say they regret using BNPL because it was too expensive. 45% of shoppers are more inspired to make a purchase by convenience than price. are seeing customers be less willing to pay full price. January 7 update.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JUNE 2, 2020

52% are cutting operational costs, with 54% freezing hiring. The three SMB industries most impacted by coronavirus are personal service, hospitality, and retail. The automotive industry has seen a 42% increase in online revenue since March, compared to 9% this time last year. Retailers are taking, on average, 1.5

eCommerce 122

eCommerce Payment Services Merchant Services Shipping Costs 122

ROI Revolution

SEPTEMBER 2, 2021

While consumers enjoy BNPL for its ease of use, flexibility, and low interest rates, 57% say they regret using BNPL because it was too expensive. 45% of shoppers are more inspired to make a purchase by convenience than price. are seeing customers be less willing to pay full price. January 7 update.

eCommerce 78

eCommerce Social Media Payment Services Payments 78