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[eCommerce 2021] A Step-by-step Guide to Customer Retention

lateshipment

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

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Top Customer-Driven B2B eCommerce Trends

GetElastic

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. Read the ebook.

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Automated Workflows: Attract, Engage & Delight Your Audience

Groove

Instead, continue to nurture the customer relationship and delight them so that they turn into an evangelist for your brand. Whether you implement a customer loyalty program or set up an automated workflow for promotional events, making your customers feel valued is key to increasing customer retention.

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4 Ways Retailers can Leverage Generative AI to Drive Revenue and Productivity

Retail TouchPoints

This produces richer, more robust product descriptions that improve SEO ranking and offer shoppers up-to-date product information, with high-resolution images that drive revenue. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

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How To Choose A BigCommerce Agency To Work With

Groove

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. Our marketing team executes customized strategies, like email automation and video webinars, to increase conversions and customer loyalty.

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The Best Loyalty Apps for Shopify to Boost Customer Relationships

Ecommerce Platforms

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Go to the top.

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Empowering E-commerce: Essential free marketing tools to outshine your competitors

lateshipment

Customer Retention: Keeping tabs on all the retention strategies of your customer users, you can outbid them on the bottom-of-the-funnel marketing too. Remember that retaining customers would always cost less than acquiring new customers. Here’s a tutorial of how you can use this powerful tool.

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