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Three Lessons Grocers can Learn from Specialty Retailers

Retail TouchPoints

Here are three lessons for grocers seeking to improve their in-store experiences: #1: Invest in People-First Experiences Many grocery stores built partnerships with digital food delivery companies to ensure their customers could get what they needed safely and time-efficiently.

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Continuing Omnichannel Success Post-Holiday Season

Retail TouchPoints

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. Returns are inevitable after the holidays, but they do not have to tank any success that your retail business saw during peak season. Next Steps.

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It’s The Business Model Itself That’s Changing: Top Retail Trends

RTP blog

By Jonathan Marek, APT, a Mastercard company It is no secret that retailers are facing headwinds due to increasing online competition and shifting consumer preferences, among other factors. To win in this space, retailers must use these capabilities to tailor customer outreach for new, current and lapsed customer segments.

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As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value

Retail TouchPoints

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. Like any new technology investment, retailers need to think critically about the role, and potential value, of appointment setting. 4 Keys to Success.

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What Is Inventory in Retail – Everything You Need To Know As a Retail or SMB Owner

Korona

When your customers consistently get the products they want, they are more loyal to your store with fewer errors or stockouts. In other words, better inventory management promotes customer loyalty, which helps maintain or improve foot traffic to your store. . Avoid spoilage and obsolescence. Save time .

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Can Modern CRM be the Lifeline Retail is Looking for?

Retail TouchPoints

Burger King’s use of geolocation and gamification to encourage customers to find and visit stores in their area is a case in point. Back in 2018, the fast food chain cheekily escalated the burger wars to the next level with creative use of technology to make the headlines. You avoid wasted spend and develop tailored content.

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12 Critical Retail Industry Performance Metrics (2020)

Retalon

Most Important KPIs for the Retail Industry in 2020. Navigating changing consumer tastes and the evolving technology landscape has always made retail a challenging industry. Today, it is more important than ever for retailers to have a tight grip on the state of their business. Revenue Growth Benchmark Example.

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