Forrester eCommerce

JULY 16, 2020

Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking. COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. We see four clear themes forming in the research.

Banking 276

Banking Financial Services Customer Loyalty Customer Experience 276

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

Retail TouchPoints

NOVEMBER 18, 2021

Jess Huang, Partner at McKinsey, said that by honing data governance and targeting practices, retailers can give consumers a better experience not just on their site but across the internet. Boost BNPL usage by integrating offerings into loyalty and digital wallet programs.

Consumer 249

Consumer Merchant Services Social Media Technology 249

Retail TouchPoints

AUGUST 30, 2023

With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty. For example, 18% of retailers said they used metaverse stores and offerings as customer acquisition tools in 2023. based survey conducted by Dynata.

Customer Loyalty 252

Customer Loyalty Retail Shipping Costs Financial Services 252

Forrester eCommerce

FEBRUARY 2, 2022

The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.

Payments 369

Payments Payment Services Technology Consumer 369

Forrester eCommerce

MAY 18, 2020

Even before the COVID-19 outbreak, our research showed that Canadian consumers were facing multiple financial challenges and were worried about their financial situation.

Consumer 451

Consumer Financial Services Customer Loyalty Banking 451

Retail TouchPoints

AUGUST 29, 2022

This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty. Retail companies like Tim Hortons that underestimate the importance of mobile app privacy and security risk damaging customer relations and brand image, potentially leading to customer and revenue loss.

Mobile 308

Mobile Payment Services Payments Retail 308

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. I’m going to show you how to wow your customers with Facebook Messenger. It’s easy for customers to contact you.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Ecommerce Platforms

FEBRUARY 20, 2020

Customer Support. Well, the hardware here typically entails stuff like iPads, tablets, PCs, card readers, barcode scanners, receipt printers, cash drawers, customer display, etc. Nonetheless, regardless of the setup you choose between these two, you should be able to manage sales, employees, inventory, customer information, etc.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

FEBRUARY 20, 2020

Customer Support. Well, the hardware here typically entails stuff like iPads, tablets, PCs, card readers, barcode scanners, receipt printers, cash drawers, customer display, etc. Nonetheless, regardless of the setup you choose between these two, you should be able to manage sales, employees, inventory, customer information, etc.

POS 104

POS Payment Services Merchant Services lightspeed 104