Department Stores Multi-channel Omnichannel Technology 
Retail TouchPoints
JANUARY 26, 2022
What does this look like in terms of design, and how does this differ from the traditional department store? Retail store design is a multi-year investment in capital, and therefore it is easier to adapt to unprecedented changes through brand communication and customer service models.
Retail TouchPoints
MAY 20, 2022
The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces. Loyalty to those stores used to be 100% — a top customer would go to Neiman Marcus for everything and not go anywhere else. And earn his stripes he has.
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Sailthru
MARCH 8, 2018
As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience? Personalization and omnichannel.
Steve Dennis
JANUARY 9, 2018
The department store space is a great example. Moreover, large, well capitalized companies will take advantage of asset “fire sales” or technology plays to complement their skills and accelerate their growth. Honey, I shrunk the store. Omnichannel is dead. “Cool” technology underwhelms.
Payoneer
OCTOBER 22, 2018
The biggest challenge with opening up more contact channels is keeping everything straight and not making customers bounce from team to team to get an answer. This is where a multi-channel helpdesk that organizes customer conversations can help. Keeping the customer front and center pays off in your bank account. Be proactive.
Retail TouchPoints
MAY 5, 2021
Trend 1: Fully integrated communications technologies streamline experiences for optimal convenience. When the pandemic hit, the immediate falloff of customers being able to purchase items in-store accelerated technology adoption for greater ecommerce capabilities, new digital initiatives and even remote working for support staff.
ROI Revolution
AUGUST 5, 2021
Claim your copy so you can profit off of this channel’s meteoric rise. Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. When it comes to large retailers and department stores, 58.2% increase over 2019.
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