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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Our research found that 63% of online shoppers favor live chat with a human being for online customer service, and 37% of those using it are likely to place an order. Automated live chat (bot) was also very interesting, seeing 52% usage. A substantial 31% of online shoppers interacted in-store with customer service.

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3 Post-Purchase Fails…and How to Fix Them  

Retail TouchPoints

In a recent special report, Retail TouchPoints outlined key trends driving the evolution of post-purchase experiences, and five key things brands need to do to get it right. 1. In many cases, that means having a live chat bot to guide consumers toward content and resources that can help them answer their questions.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features.

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Retail Insights 2021: 10 Predictions and Trends to Watch

Retail TouchPoints

While physical stores have spent much of the year closed, the pandemic period has driven innovation and fueled a huge acceleration in what were just emerging trends at the start of last year. Retail has never faced so many changes and challenges. Our Position on Retail.

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Best Customer Service Software

Kissmetrics

Hubspot’s Service Hub —Best for Free Software and Deals Zendesk —Best for a Complete Support Suite Groove —Best for Small Businesses and Startups TeamSupport —Best for B2B Support LiveAgent —Best for Live Chat Service Salesforce Service Cloud —Best for Remote and On-Site Support Freshdesk —Best for a Streamlined System.

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10 ecommerce marketing tactics to increase sales

GetElastic

That means, in upcoming years, you can expect continued growth with more businesses joining the trend. Facebook store is already there to fulfill your dream. You have to remind them about their wishes that need to be fulfilled. The brand sends emails reminding users about their wishes that need to be fulfilled.

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Shippo Review (2023): An Easy-To-Use Shipping Solution For SMB Merchants

Ecommerce Platforms

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Shippo works by giving small business owners and entrepreneurs access to a variety of tools and services, built to enhance the fulfillment process. What is Shippo?