Remove Live Chat Remove Recommendation Remove Shipping Remove Study
article thumbnail

How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

Live Chat 104
article thumbnail

Creating a Conversion-Centered Product Detail Page

Optimizely

On the second, the photos are grainy, the shipping details are vague, and the product specifications are nowhere to be found. A recent study from Wyzowl revealed that 33 percent of people prefer to learn about products by watching a video. Which page is more likely to generate conversions? Obviously, it’s the first.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Ecommerce Marketing Tips to Boost Sales

Omnisend

Clear pricing : As well as including any price discounts that might apply, clearly state your shipping policies (e.g., free shipping over a certain amount) and display shipping, taxes, and other additional costs on the product page. But don’t leave it at just that. However, try not to rely on this tactic.

article thumbnail

Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

Studies show that it costs 5 times more to acquire a new customer than to retain an existing one. However, as for pain points, customers said they had several frustrations in the previous holiday season such as a lack of communication during the shipping process (57%), lost or damaged packages (51%), and delayed packages (49%).

article thumbnail

11 Powerful B2B eCommerce Marketing Strategies to Reach Your Ideal Buyers

Inflow Insights

Before anything else, we recommend scaling content production to target all of your important customer segments. Google recommends running at least three ads at any time, per ad group. For example, if you’re a shipping supplies store, you should have separate ad groups for bubble wrap, cardboard boxes, packing tape, etc.

B2B 107
article thumbnail

Trust Signals at Checkout: How to Optimize Your Checkout and Put Customers at Ease

ESW

An updated 2016 study by the Baymard Institute found 18% of consumers abandon their cart because they don’t trust the site with their payment information. Make sure to tell users exactly what to expect when they unpack their shipped parcel by giving them an order review summary just before completing checkout.”

article thumbnail

10 Ways to Boost Your Ecommerce Conversions in 2019

GetElastic

Live chat support. By introducing live chat support on your ecommerce website, you’ll see customer satisfaction increase while enhancing your brand image and trust. You must make sure your customer representatives or live chat agents are proactive. They look for accurate and prompt responses.

eCommerce 156