Inflow Insights

APRIL 3, 2020

Note: Want our personalized help and recommendations to get more B2B customers online? We recommend scaling content production to target all of your important customer segments. You can learn how to do a content audit in the case studies and strategy guides below: Content Pruning Case Study #1. Get in touch.

B2B 78

B2B eCommerce Marketing eCommerce Marketing 78

GetElastic

FEBRUARY 20, 2019

Live chat support. By introducing live chat support on your ecommerce website, you’ll see customer satisfaction increase while enhancing your brand image and trust. You must make sure your customer representatives or live chat agents are proactive. They look for accurate and prompt responses.

eCommerce 156

eCommerce Live Chat Shipping Costs Payment Services 156

RTP blog

APRIL 26, 2019

Live chat support is convenient for customers and easy to implement, and your email addresses should be easy to find, but some customers. If your customers can get excellent advice and product recommendations from your staff in-store, why don’t they also get this online? just prefer to talk instead.

Live Chat 150

Live Chat Payment Services Mobile Improvements 150

Optimizely

MAY 28, 2019

A recent study from Wyzowl revealed that 33 percent of people prefer to learn about products by watching a video. Leverage user-generated content such as product reviews, endorsements, social media buzz, and celebrity recommendations on your product detail pages. Managerial elements.

Shipping Costs 264

Shipping Costs Shipping Recommendation Live Chat 264

Smile.io

MARCH 11, 2021

Recommended for you. Greeting those customers with recommended products , based on their last purchase and browsing history, is going to earn you huge loyalty points. Greeting those customers with recommended products , based on their last purchase and browsing history, is going to earn you huge loyalty points.

Improvements 83

Improvements Live Chat Social Media eCommerce 83

GetElastic

SEPTEMBER 2, 2021

I will explore some of these areas and provide some recommendations for how to get the account team, marketing team and eCommerce team aligned. With the pandemic hitting in 2020, it is not clear if this prediction came true, but eMarketer published a study last year that predicts double digit YoY growth of B2B eCommerce through 2024.

B2B 141

B2B Management eCommerce B2C 141

ecomdash

FEBRUARY 25, 2019

Recent studies show that more than 50% of site visitors use the internal site search feature. A recent study by G2Crowd shows 95% of customers read reviews before they buy products online. Live Chat (Olark). Olark’s live chat app is a great option for Shopify sellers. Site Search (Algolia).

Shopify 60

Shopify Shipping Costs Live Chat SEO 60

ESW

OCTOBER 5, 2020

An updated 2016 study by the Baymard Institute found 18% of consumers abandon their cart because they don’t trust the site with their payment information. Brenda Barron at Proteus Themes recommends displaying a customer service phone number on your checkout pages. Failing to do so can increase your cart abandonment rate.

Payment Services 78

Payment Services Customer Live Chat Shipping Costs 78

Kissmetrics

JANUARY 17, 2018

A post on the SEMRush blog wisely recommends focusing on cross-selling your products to increase sales. Enter the vast array of interactive content tools such as assessments, configurators, chatbots and recommendation engines. Offer live chat. NaturallyCurly invited customers and fans to its “No sugar challenge.”

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Omnisend

MARCH 29, 2021

What’s more, according to another study by Adobe, 49% said they had greater brand loyalty when they interacted with personalized content. Track what interested them in the past so you can recommend products that make the most sense. Chatbots: 46% of customers prefer live chat to email or phone for support.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Smile.io

JANUARY 4, 2024

  Ecommerce businesses using onsite marketing integrate engagement tools like popups, onsite notifications, chatbots, landing pages, live chat, and signup forms, into one strategy. Besides marketing, Oleksii studies climate science and enjoys watching NFL games. TOMS uses gamification tactics to get customers engaged 8.

X-cart 68

X-cart eCommerce Marketing Live Chat 68

Ecommerce Platforms

JUNE 13, 2017

The machine-based learning recommendations are far more advanced than regular product recommendations, and the banners and cart promotions ensure that merchants can offer customers interesting deals throughout the course of the year. They also have some case studies based on real customers. Merchandising and Marketing Tools.

eCommerce Platforms 159

eCommerce Platforms eCommerce Merchant Services Multi-channel 159

ESW

SEPTEMBER 28, 2020

According to a study by ClearSale , there was a 16% increase in first-time online shoppers between March and April, 2020, in the U.S. He recommends Trust Guard and the Better Business Bureau. The Mintel study also suggests that this age group will continue to shop online in the future. and Canada.

Shipping Costs 78

Shipping Costs Payment Services Live Chat eCommerce 78

FastSpring

MARCH 9, 2022

Sell more with live chat. An effective live chat strategy can increase SaaS conversions 45% or more. They studied the ratio between the lifetime value (LTV) of a customer and the customer acquisition cost (CAC). For instance, Kyle Poyar recommends not gating features that drive engagement and collaboration. “It

Payments 148

Payments Subscription Payment Services Live Chat 148

eCommerce Training Academy

NOVEMBER 23, 2019

In this post, I’m not going to bore you with statistics or studies trying to convince you why Black Friday is important. Here’s what I usually recommend: What to Promote During Early Black Friday. Provide live chat for quick answers to customers especially on product pages. It is important.

eCommerce 105

eCommerce Marketing X-cart Social Media 105

BigCommerce

APRIL 18, 2017

Generally, I’d recommend swapping the header for important links (such as delivery information, which should open within a lightbox / modal) and trust signals (such as secure payment gateway, merchant reviews etc, etc). I’d also often display a link back to the main cart / main store and a phone number or live chat prompt for questions.

Merchant Services 413

Merchant Services Payment Services Payments BigCommerce 413

Smile.io

MAY 15, 2024

  A Zebra study reveals that reducing over and understocking can lower inventory costs by 10%.    Customer support software —Add customer support software to your website to create a personalized experience within your live chat and AI chatbots. have a supply chain accuracy of just 63%.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

UpSellIt

JANUARY 15, 2020

In a series of case studies, Afterpay found that offering an on-site financing service can increase conversion rates by 20 – 30%. For example, UpSellit’s product recommendation engine utilizes AI to increase average order value without offering an incentive. In addition, brands can leverage chatbots as an abandonment tool.

Shipping Costs 80

Shipping Costs Improvements eCommerce Payment Services 80

lateshipment

NOVEMBER 26, 2023

Studies show that it costs 5 times more to acquire a new customer than to retain an existing one. Such customers don’t just keep shopping with you but will recommend your brand to others and are also willing to pay more. Net Promoter Score (NPS): NPS indicates the likelihood of customers recommending your brand to others.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

365 Retail

DECEMBER 20, 2023

To tackle this problem, Uber introduced a referral initiative that motivated existing users to recommend the service to their acquaintances by providing complimentary trip credits. Ensure clients can contact you through several communication channels, such as live chat and chatbots, a call centre, email, and even social media sites.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Ecommerce Platforms

MAY 25, 2020

Maybe you saw a case study or YouTube video about how some guy from X country sold Y product to make Z figures in one month. Also, as a newer form of fulfillment, the internet is filled with scams and fake case studies to get hopes up about making lots of money. How was it done? Dropshipping, of course! The marketing costs are higher.

Shipping Costs 181

Shipping Costs Payment Services Shipping Fulfillment 181

Smile.io

MARCH 20, 2024

A recent study revealed that 90% of companies offer some sort of loyalty program. As a rule of thumb, we recommend giving 3-10% back in points for every dollar spent.  New customers are more willing to buy because they’ve received a trusted recommendation and a discount that softens the financial blow. 

Shipping Costs 79

Shipping Costs Shopify Customer Loyalty Merchant Services 79

BigCommerce

JUNE 6, 2017

InSkin Media studied U.S. According to an Infolinks study, 86% of U.S. I recommend starting with four methods and tools: Method #1. Live Chat and Help Desk Logs. 69% of shopping carts are abandoned (based on 37 different studies). Limiting your opportunity to buyers who have a long conversion path.

BigCommerce 419

BigCommerce Channel Shopping Carts Marketing 419

Ecommerce Platforms

SEPTEMBER 13, 2017

However, it really depends on your company, so I recommend contacting each service to see which platforms gets you the best bang for your buck. They also offer case studies, guides, webinars and various other documents for learning about companies that have found success with Trust Pilot. Does Any Customer Review Platform Stand Out?

Document 120

Document White Paper 3dcart Social Media 120

Omnisend

APRIL 19, 2021

The workflows included are welcome series, product, browse and cart abandonment, order confirmation, shipping confirmation, birthday message, and cross-sell, all of which can be refined and optimized to your marketing needs with personalized recommendations, automation splits, and A/B testing.

Merchant Services 78

Merchant Services Shipping Costs Live Chat eCommerce 78

GetElastic

APRIL 16, 2020

Live chat or click-to-call features can connect customers to the right rep or agent, and relevant chat logs can be pushed to the right territory manager through integrated CRM. Customers can also create and manage geo-based lists and carts for which location automatically becomes the shipping address.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

GetElastic

APRIL 16, 2020

Live chat or click-to-call features can connect customers to the right rep or agent, and relevant chat logs can be pushed to the right territory manager through integrated CRM. Customers can also create and manage geo-based lists and carts for which location automatically becomes the shipping address.

B2B 130

B2B Mobile eCommerce Shipping Costs 130

Ecommerce Platforms

APRIL 17, 2019

OptiMonk’s conversion tools also come with features that are specific for e-commerce such as the ability to target based on cart content as well as recommending relevant products to encourage cross-selling. They have a dedicated phone support line, live chat as well as a detailed knowledge base to help you learn the ropes.

eCommerce 123

eCommerce eCommerce Platforms Live Chat Subscription 123

Omnisend

APRIL 23, 2021

Studies show that using other forms of commercial messages can lead to as much, if not more engagement than traditionally sticking to emails. Right off the bat, studies show that customers will both check and interact with SMS quickly and often. Recommended products : Otherwise known as ‘cross-selling’.

Customer 78

Customer Merchant Services Multi-channel Reference 78

Omnisend

NOVEMBER 9, 2023

Need top recommendations? Personalization: Enhance content relevance through custom product recommendations. WordPress Open-source nature: WordPress is an open-source platform, meaning anyone can study its code. They also appreciated the efficient live chat. This ensures both compatibility and improved security.

Payment Services 88

Payment Services WooCommerce SEO Payments 88

GetElastic

MAY 22, 2019

Live chat or click-to-call features can connect customers to the right rep or agent, and relevant chat logs can be pushed to the right territory manager through integrated CRM. Customers can also create and manage geo-based lists and carts for which location automatically becomes the shipping address.

B2B 146

B2B Mobile eCommerce Shipping Costs 146

SellBrite

OCTOBER 16, 2019

Finally, more people inside organizations are empowered to make product recommendations and purchases — and it’s often coming from the bottom up. In addition to providing a phone number and an email address for B2B buyers to reach you, also consider using a live-chat feature. Employ email marketing at every touchpoint.

B2B 90

B2B eCommerce B2C Merchant Services 90

GetElastic

APRIL 16, 2020

Live chat or click-to-call features can connect customers to the right rep or agent, and relevant chat logs can be pushed to the right territory manager through integrated CRM. Customers can also create and manage geo-based lists and carts for which location automatically becomes the shipping address.

B2B 78

B2B Mobile eCommerce Shipping Costs 78

ChannelAdvisor

MAY 24, 2017

You Might Also Like… We know that you’re usually coming to our site with a specific purpose in mind, so we’ve created customized content recommendations so that you can take a deeper dive into the topics you care about most. BONUS* Live Chat. And speaking of content… Free E-Commerce Resources. Advertising on Amazon?

eCommerce 40

eCommerce Webinar Live Chat Events 40

SellBrite

SEPTEMBER 22, 2018

A study published last year found that over half of all product searches today begin on Amazon.com. It is highly recommended that you diversify your procurement from different suppliers and eventually pick one who is most reliable. A live sales assistant offers the reassurance that the customer needs to convert.

eCommerce 110

eCommerce Payments Shipping Costs Live Chat 110

Ecommerce Platforms

OCTOBER 11, 2021

Study up on inexpensive lighting enhancements, and get a smartphone tripod. It's technically possible to accept subscriptions without a website, but it's not recommended when selling videos. It allows you to offer live chat support for customers. You'll need a camera, microphone, good lighting, and editing software.

Payment Services 210

Payment Services Payments Subscription Beauty and Health 210

SellBrite

MARCH 9, 2018

One study even reports that the average user is now spending 24% less time on the Facebook than they used to. Here are some recommended steps you can take in order to figure it out: Step 1: Test a few at once. Recommendation #2: Participate, don’t just broadcast. million users in the U.S. under the age of 25.

Social Media 85

Social Media Channel Recommendation eCommerce 85