Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 276

eCommerce Omnichannel Channel Department Stores 276

Retail TouchPoints

JUNE 26, 2023

Three years ago, my job was all about VWE websites, supplier sites, brand sites and then following the customer journey with the hope that we were guiding them to good experiences with our retailers, but Safeway.com wasn’t showing our wines, Target.com wasn’t showing our wines — that has changed,” said Kogan. “

Food and Beverages 266

Food and Beverages eCommerce Fashion Information 266

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 273

Technology Retail Customer Experience Presentation 273

Retail TouchPoints

OCTOBER 26, 2023

If your availability monitoring tool builds an accurate picture in-store — where most online grocery orders are picked from — you will improve online fulfillment. Paul Boyle has served as the CEO of Retail Insight since 2011; he was previously the company’s COO since its founding in 2005.

Customer 237

Customer Operations Improvements Technology 237

365 Retail

JULY 5, 2022

Between 2005 and 2016, Lionel held a number of senior roles at global retail business Delhaize Group, with responsibility for 750 franchised or affiliated stores in Belgium and Luxembourg and more than 1,600 supermarkets on the US East Coast.

Payment Services 120

Payment Services Payments Operations Omnichannel 120