Retail TouchPoints

JUNE 22, 2022

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Pat Bajari (Chief Economist).

Fulfillment 253

Fulfillment Operations Customer Experience Consumer 253

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 268

Technology Retail Customer Experience Presentation 268

Algopix

OCTOBER 15, 2023

In this article we will cover Amazon’s perspective and reasons for considering a strategic pivot from Fulfillment by Amazon (FBA) to Seller Fulfilled Prime (SFP). Amazon started the trend of 2 day free and fast shipping back in 2005, creating a new norm of customer expectation. Sounds very extreme right?

Shipping Costs 122

Shipping Costs Fulfillment Order Fulfillment Shipping 122

Retail TouchPoints

OCTOBER 26, 2023

grocery shoppers, 78% of consumers have experienced out-of-stock products in-store over the last 12 months, and 68% have experienced the same issue online. Improving Customer Satisfaction and Building Loyalty Customer satisfaction and product availability go hand in hand: customers are happy if stores have what they want, when they want.

Customer 227

Customer Operations Improvements Technology 227

Retail TouchPoints

JUNE 26, 2023

The latter is a particularly welcome development for large purveyors like Vintage Wines, which now have more options and space to introduce their offerings to consumers, and Kogan has been integral in rolling this out across the company’s portfolio at retailers across the country.

Food and Beverages 258

Food and Beverages eCommerce Fashion Information 258

Retail TouchPoints

JUNE 23, 2022

Consumers have moved on to a very digitally led lifestyle and mindset, whereas the retail industry, at least many legacy retailers, still think of digital commerce as separate from store commerce. . This strategy could hold water. So there are precedents for the model working, but separation by itself is not going to produce the value.

eCommerce 268

eCommerce Omnichannel Channel Department Stores 268

OrderDynamics

MARCH 28, 2019

Five Ways to Improve E-Commerce Fulfillment Efficiency. Many e-commerce businesses live and die by the speed and efficiency of their fulfillment. For better or for worse, Amazon Prime’s 2005 debut changed the standards for all other e-commerce retailers. Since Amazon’s debut, consumer patience has steadily decreased.

eCommerce 59

eCommerce Fulfillment Improvements Shipping Costs 59